PLANET HOLLYWOOD LAS VEGAS RESORT & CASINO

I stayed in Planet Hollywood for a few days (12-30-2020 to 1-3-2021). I booked my stay over the phone and I was asked if I wanted housekeeping services during my stay. I said "yes". I checked in through a machine and I answered again "yes". Our room had trash from previous person but I was not that bother about it. However, later that 1st night, we realized that our room was not done and that the trash can was full. I was like maybe we left to late. On the second day at night we realized that no one from housekeeping had come. I had to call housekeeping to be informed that they did not offer housekeeping to any guest during their stay during new years eve. I completely understand if on the 31st or on the 1st no one will be able to do housekeeping but what about the other days. I would have appreciated if they had informed me that there would be no housekeeping because I would not have eaten at my room as the trashcan does not hold much and I wouldn't have used as many towels or I wouldn't have used the toilet paper as I was only given one roll. I had to ask them to bring me some items because they were not kind enough to send me an email or call or place a note in the room with this information. So if you are going to stay at this hotel during holidays you may not have housekeeping during your entire stay if the holiday is close enough to your stay.

Stayed January 7-9, 2021. I had read reviews prior to leaving for Vegas and almost canceled to rebook elsewhere. I am happy I went with Planet Hollywood. Checkin was a breeze with helpful employees. We stayed on the 17th floor and had a great view of the Bellagio fountains. Our room was clean and very nice. Easy to get to shopping and restaurants and the strip. Overall, very pleased with our stay and would definitely recommend Planet Hollywood.

Stayed at Planet Hollywood from 12-26 until 1-4 (yes, 9 days in Vegas!).Was all good until I had a party move in next to me. Long story short, I called front desk 3 times for 2 nights in a row at 1AM until 3AM complaining about the loud party AND the marijuana smell that came into my room.Basically, the front desk contacted security, they knocked their door and told them to turn the loud music down. They did, but turned it back up 10 minutes later. As far as the marijuana smell, security advised them that smoking in the room was prohibited, so make sure they sprayed something to mask the smell.That was about it, they claim to have a "3 strikes (3 calls) rule", but that was definitely not the case.I did ask them to move me, move them or should I check out (I couldn't sleep), and front desk replied "Oh, if you want to check out, I can help you with that", really?Yes, I tried to speak to a manager, which I eventually did after making a trip to the front desk (Over the phone I was told multiple times he wasn't available). All he siad was he could move me maybe tomorrow, they were all booked up. Wait, I thought you were at 25% capacity?I also spoke to actual cops (vs. security) and they said it was private property and couldn't do anything.Thus, be prepared if you encounter a issue with the guests next to you, you are going to be the victim no one will help.

Wear your mask! Place was clean, friendly, sanitation sations, and great location. Make sure to make reservations for food at sit down restaurants. Again wear your mask, they dont play about it! We'll be back!!

Sad state of business at New years in Las Vegas. NV Govenor hobbled economy with 25% capacity in bars and restaurants (also requiring reservations prior - no walk in). Due to this restaurants cannot make money so are closed. No breakfast was available in Planet Hollywood. Staff advised me to walk over to Hotel Paris if I wanted breakfast. Skeleton crew of staff in Hotel. No dancers in the heartbar and passion pit. No shows were being held (web site still lists them but there are none taking place). Good thing I went out mainly to see friends and go hiking at Red Rocks and Valley of Fire.