Planet Hollywood Las Vegas Resort & Casino

Front desk agents were excellent the Front Desk manager on duty pm ruined it for us. The room that has plumbing issues and was always missing toiletries. 1st and last stay at PH. I never rated a hotel poorly but the pm front desk manager was terrible.

Our experience was amazing at Planet Hollywood. I would highly recommend staying here. The resort is so much fun. We will definitely stay at Planet Hollywood again. The staff are very friendly and the resort is very clean.

We stayed in Planet Hollywood for two nights and really enjoyed the room! Everything was clean, new, and comfortable. I really liked the bathroom and mirrors they had in there! The only downside was our check in experience with a worker named Lorena. She gave us a hard time and was really rude. We were redirected to the manager Kea and she resolved the issue and was friendly. But the experience with Lorena definitely was a bad start to our trip.

My room was average I paid 200.00 plus per night. I found a cheaper rates on PH website during my stay. I asked the front desk if they would honor the cheaper rate and I was told that there was nothing that they could do. I will not stay here again. The rooms are over priced. Not worth the money. There are no microwaves in the rooms which was an inconvenience.

Here is my message to Customer Service:To Management:I like to bring this to your attention on the guest service received during my stay, which I was terribly disappointed. I contacted Guest Service to report a plumbing problem; the shower lever was stuck in "HOT" and will NOT shut off. The first call was greeted by Ashley, kindly acknowledged and promptly dispatched building engineer to service the problem. Well waited 20 minutes, NO show. Called again, 2nd time, Bridget answered, again promised to have engineer attend to the problem. I patiently waited, the ROOM is STEAMING up from shower, another 15, 20 minutes went by, NO show. Called for the 3rd time, another person answered indicated the engineer was wrapping up the job, will be here shortly...... OKAY....Well guess WHAT, no show. Called the 4 times... asked to speak to a Manager, well... was put on hold and ASHLEY answered (waited, didn't she answered my first call).... Finally, I am steaming up liked he room and demanded a room changed, well I was told the hotel was at full capacity. I asked, "What if the problem cannot be fixed?' Ashley responded, "If so, we will go from their." I calmed myself down and listened to what option I had. Again, told the engineer will be here is a few minutes. Okay, for the last time, I waited. Miraclously, the engineers showed out and told me that was his "FIRST" dispatch. REALLY!?.. In the end the problem was sorted and my family get to shower at about 1 AM the morning of 6/18/19. After all this ordeal, I was not given any follow-up, nor apology. BTW - at my departure, 6/18/19, another guest mentioned she had plumbing problem too. WOW!That's all...surprise me this will be heard and responded. I don't see where the high ratings come from on TripAdvisor.com and Hotel.com. For sure, the service is "1" on scale from 1-5.One disappointed guest & family.