Planet Hollywood Las Vegas Resort & Casino

PH is my preferred choice to stay. Easy check in/out process, friendly dealers, great location, great food. Only negative is the pool design, just your basic pool. However, that will not deter me from coming back. I will definitely be back!

All beverage servers had smile on face and were quick with drinks, all ticket machines in working order and even housekeeping staff on floor greeted and smiled making the atmosphere a brighter place to gamble

rooms are incredible....tastefully decorated.; huge bath areas......very customer oriented staff......views are great; noise level is controlled; variety of slot machines. Check in is a breeze........everyone was friendly.

All in all, I liked the hotel and the room. The Customer Service is what I had an issue with, I asked for the Manager but "he is not available at the time". The pricing structure was confusing to me, I received one price when I booked and another when I checked in. I requested an upgrade and also received 2 different prices. The room description on the hotel website said "Coffee machine on Diamond floors". SO, I thought that meant the higher, upgraded rooms. Come to find out, it meant "Diamond Member Floors". Confused? I was. Anyway, they assign a Concierge to each room. I texted with her several times and all she kept saying was "Go to the cafe or Starbucks if you want coffee". So unhelpful and this was several conversations, why didn't she just give me the darn coffee maker! My sister had the exact same room and had a silly coffee maker, the Concierge said "Oh, someone must have left it there". All in all, my sister said the coffee was not good and I should be glad I didn't get one! The view was from the 32nd floor and was great. I saw the Bellagio fountains and down the strip. The bed was comfortable and the room was clean. I was not too impressed with the Hollywood Cafe, food was always overcooked. The hotel is in a great location so, don't let my rant about a coffee maker turn you off. I ALWAYS book hotels with a coffee maker and will be more careful in the future. I will not stay at Planet Hollywood just because of this reason.

Check in pretty easy we were able to check in a little early than 4 pm and we were happy about that, the rooms we booked were the rooms we got (handicapped and king regular) asked to see if we could get a room with a view of the Bellagio and was an extra $50 dollars so we said no thank you! Rooms were very cleaned and recently updated which was nice. The handicapped room was spacious and the tub was accessible for my mom to take a bath and her wheelchair fitted inside the bathroom without a problem. So everything was great until the day we had to check out, why? Because two people went knocking at my parents door to find out what time they were checking out first knock at 9 am and second at 10 am? Well I think check out is not until 11 so am not sure why they kept bugging them before check out time. Also the other reason why my rating is not a 5 star is because in the middle of the night you can hear the plumbing from the upper floor in the room so when you are laying down if someone flushes the toilet or takes a shower you hear it. We were in the 17th floor and my parents in the 22nd floor and said they could hear the same thing as well. Other than that I was happy with the rooms and location.