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PLANET HOLLYWOOD LAS VEGAS RESORT & CASINO

Planet Hollywood Las Vegas Reviews
Average Tripadvisor rating for Planet Hollywood Resort & Casino
Average Rating Based on 30687 reviews
Planet Hollywood Resort & Casino
Nice time
Planet Hollywood Resort & Casino
Hotel was clean and neat. Wait times were very long for the name brand restaurants. This was because of Covid though. Cafe Hollywood was excellent. The front desk was very nice and check in was...More
- Jason686868
Hotel was clean and neat. Wait times were very long for the name brand restaurants. This was because of Covid though. Cafe Hollywood was excellent. The front desk was very nice and check in was easy. Overall great time.
Bait and Switch
Planet Hollywood Resort & Casino
Normally, I love this hotel. But since November 2020, I booked this hotel, then got moved to Paris as PH (Planet Hollywood) was only open Thurs. - Sun. I didn't think anything of it until February...More
- 721jimmyr
Normally, I love this hotel. But since November 2020, I booked this hotel, then got moved to Paris as PH (Planet Hollywood) was only open Thurs. - Sun. I didn't think anything of it until February 2021. I booked travel for arrival on a Friday (Feb. 19) and departure on Thursday (Feb. 25, 2021). I got moved again. I didn't understand this because up until the day I travelled, you could still book the same room, for the same days, although the hotel was not open on Mondays, Tuesdays, and Wednesdays. The casino was open, but not the hotel rooms. I called to make sure and the reservation agent told me that the hotel was closed and the IT guy hasn't changed the website yet. We all know that's a bunch of BS because that was at least 3 months since I travelled last. The only reason I have it a 2, because the casino was still open and I could walk over from next door. Booking this hotel during this time was very deceitful and a big disappointment, as I have stayed here at least 15 times in the previous 3 years before the pandemic.
Great stay!
Planet Hollywood Resort & Casino
Great location. Clean, comfortable and artistic rooms. I really wanted to take that bed. Slept like a baby. The mall is great. The stores are great. Even the restaurants we ate at there were...More
- Jayott14
Great location. Clean, comfortable and artistic rooms. I really wanted to take that bed. Slept like a baby. The mall is great. The stores are great. Even the restaurants we ate at there were satisfying. Highly recommended.
R&R
Planet Hollywood Resort & Casino
Great Vacation. We enjoyed traveling during the pandemic because of the quiet feel of the resort. The room and comfy and clean. The food was above our expectations and they did a great job catering...More
- soulsearching177
Great Vacation. We enjoyed traveling during the pandemic because of the quiet feel of the resort. The room and comfy and clean. The food was above our expectations and they did a great job catering to dietary needs. We are not sure if this is Covid related or a management issue but some of the service felt lacking. Often we were forced to fend for our own needs and needed to repeatedly ask for assistance, especially when it came to housekeeping and our room being stocked with even just bath towels. That overall atmosphere aside, we came across some stand out employees. Karim in guest services was stellar at mitigating required COVID-19 testing appointments and made us feel like his priority. Alexis in Guest services checked us in with a huge smile and wonderful attitude. He made sure throughout the trip we still had everything we needed and went above and beyond. Jose was the best yoga instructor who made our beachfront yoga classes a highlight of our trip curtailing his flow yoga routine to our abilities. Jorge, the trainer at the Pumped gym was always full of energy trying to cultivate a team vibe and safe and fun fitness experience.
Beautiful hotel but dishonest staff
Planet Hollywood Resort & Casino
I really loved my stay in this hotel, it's beautiful and the location is great. We stayed in room 3241 which has a partial view to the Ballagio fountain. But we couldn't give the 5 stars because...More
- yrodri01
I really loved my stay in this hotel, it's beautiful and the location is great. We stayed in room 3241 which has a partial view to the Ballagio fountain. But we couldn't give the 5 stars because right after we checked out I notice I left my Sony headphones in the nightstand's drawer. I couldn't communicate by phone with anyone only a voicemail giving instructions to complete an online form. I filled the form giving a detailed description of the object and explaining exactly where I left them and a few hours later received a text that they couldn't find it. Very disappointed, my loss. Recomend use the safe and check twice the room before checking out because chances are that you won't recuperate your belongings.
Planet Hollywood Resort & Casino
Tripadvisor rating for this property
Nice time
Hotel was clean and neat. Wait times were very long for the name brand restaurants. This was because of Covid though. Cafe Hollywood was excellent. The front desk was very nice and check in was...More
Jason686868
Hotel was clean and neat. Wait times were very long for the name brand restaurants. This was because of Covid though. Cafe Hollywood was excellent. The front desk was very nice and check in was easy. Overall great time.
Tripadvisor rating for this property
Bait and Switch
Normally, I love this hotel. But since November 2020, I booked this hotel, then got moved to Paris as PH (Planet Hollywood) was only open Thurs. - Sun. I didn't think anything of it until February...More
721jimmyr
Normally, I love this hotel. But since November 2020, I booked this hotel, then got moved to Paris as PH (Planet Hollywood) was only open Thurs. - Sun. I didn't think anything of it until February 2021. I booked travel for arrival on a Friday (Feb. 19) and departure on Thursday (Feb. 25, 2021). I got moved again. I didn't understand this because up until the day I travelled, you could still book the same room, for the same days, although the hotel was not open on Mondays, Tuesdays, and Wednesdays. The casino was open, but not the hotel rooms. I called to make sure and the reservation agent told me that the hotel was closed and the IT guy hasn't changed the website yet. We all know that's a bunch of BS because that was at least 3 months since I travelled last. The only reason I have it a 2, because the casino was still open and I could walk over from next door. Booking this hotel during this time was very deceitful and a big disappointment, as I have stayed here at least 15 times in the previous 3 years before the pandemic.
Tripadvisor rating for this property
Great stay!
Great location. Clean, comfortable and artistic rooms. I really wanted to take that bed. Slept like a baby. The mall is great. The stores are great. Even the restaurants we ate at there were...More
Jayott14
Great location. Clean, comfortable and artistic rooms. I really wanted to take that bed. Slept like a baby. The mall is great. The stores are great. Even the restaurants we ate at there were satisfying. Highly recommended.
Tripadvisor rating for this property
R&R
Great Vacation. We enjoyed traveling during the pandemic because of the quiet feel of the resort. The room and comfy and clean. The food was above our expectations and they did a great job catering...More
soulsearching177
Great Vacation. We enjoyed traveling during the pandemic because of the quiet feel of the resort. The room and comfy and clean. The food was above our expectations and they did a great job catering to dietary needs. We are not sure if this is Covid related or a management issue but some of the service felt lacking. Often we were forced to fend for our own needs and needed to repeatedly ask for assistance, especially when it came to housekeeping and our room being stocked with even just bath towels. That overall atmosphere aside, we came across some stand out employees. Karim in guest services was stellar at mitigating required COVID-19 testing appointments and made us feel like his priority. Alexis in Guest services checked us in with a huge smile and wonderful attitude. He made sure throughout the trip we still had everything we needed and went above and beyond. Jose was the best yoga instructor who made our beachfront yoga classes a highlight of our trip curtailing his flow yoga routine to our abilities. Jorge, the trainer at the Pumped gym was always full of energy trying to cultivate a team vibe and safe and fun fitness experience.
Tripadvisor rating for this property
Beautiful hotel but dishonest staff
I really loved my stay in this hotel, it's beautiful and the location is great. We stayed in room 3241 which has a partial view to the Ballagio fountain. But we couldn't give the 5 stars because...More
yrodri01
I really loved my stay in this hotel, it's beautiful and the location is great. We stayed in room 3241 which has a partial view to the Ballagio fountain. But we couldn't give the 5 stars because right after we checked out I notice I left my Sony headphones in the nightstand's drawer. I couldn't communicate by phone with anyone only a voicemail giving instructions to complete an online form. I filled the form giving a detailed description of the object and explaining exactly where I left them and a few hours later received a text that they couldn't find it. Very disappointed, my loss. Recomend use the safe and check twice the room before checking out because chances are that you won't recuperate your belongings.