Normally, I love this hotel. But since November 2020, I booked this hotel, then got moved to Paris as PH (Planet Hollywood) was only open Thurs. - Sun. I didn't think anything of it until February 2021. I booked travel for arrival on a Friday (Feb. 19) and departure on Thursday (Feb. 25, 2021). I got moved again. I didn't understand this because up until the day I travelled, you could still book the same room, for the same days, although the hotel was not open on Mondays, Tuesdays, and Wednesdays. The casino was open, but not the hotel rooms. I called to make sure and the reservation agent told me that the hotel was closed and the IT guy hasn't changed the website yet. We all know that's a bunch of BS because that was at least 3 months since I travelled last. The only reason I have it a 2, because the casino was still open and I could walk over from next door. Booking this hotel during this time was very deceitful and a big disappointment, as I have stayed here at least 15 times in the previous 3 years before the pandemic.