PLANET HOLLYWOOD LAS VEGAS RESORT & CASINO

Casino was clean room was not shower wall had hair stuck to it And someone's unmentionable still in the draw not sure if the room was even cleaned before I checked in this is not good for covlid times

This is hands down the WORSE hotel experience of my life. Our room was filthy. Used washclothes were in the bathroom and feces stains were on the toilet. I immediately called and was given a room change. The second room was bigger and cleaner but just as raggedy and outdated as the first one. I had a comp room so I guess they game me the worse rooms that they had. Furthermore we had a late 4pm check out and housekeeping knocked on the door every hour from 9am until we left at 3pm (we checked in after 1am and we’re extremely tired) I had to go to the front desk at check out because they charged me for the late check out that was complimentary. We are now at the Hilton Grand Vacation Club and it is like being in a different world!

Everytime I try to book a stay using a caesars entertainment promotion, I get "took"! This time I had a supposed $75 food comp. I asked woman at checkin what restaurants can I use this at and she said all restaurants. So I used it twice at Cafe Hollywood at Planet Hollywood and lo and behold, when I check out, I'm told I can't use the $75 food comp there as they are just a lessee. I never woud have eaten there in the first place but for the food comp!

Came back last week from our 5th time staying at Planet Hollywood. It always feels like coming back home. However, this time we opted for the cheaper room because we figured we have stayed so much we don't need the more expensive room with the views this time . Big mistake. We have never had a location of a room as noisy as this one. We were right in front of the elevator so we heard every single loud drunk person hang out in the hall ways screaming. The walls were paper thin. Next door and upstairs. The walls and floors stained. Bathrooms were clean though and the bedding. Which I guess is that that matters. And I am pretty sure (because I've done this the past, ) when you OPT and pay for early check in, they stick you in the worst low floor rooms that they have with no view what so ever. With that being said, I do like Planet Hollywood. We've stayed multiple times. The casino is a cool vibe and we love the miracle mile shops attached. It's in the middle of the strip and close enough to everything we like to do. However, I'll make sure to continue to get the premium fountain view rooms. Those rooms are great and never any issues in the past.

My husband’s laptop and bluetooth speaker went missing in my room this past weekend! I am very dissatisfied. I am considering of staying elsewhere when I plan my next trip to Las Vegas. This is so sad.