PLANET HOLLYWOOD LAS VEGAS RESORT & CASINO

Visited for Christmas weekend. Ceasars Diamond checkin was easy - comped a quiet high floor room with great view of Bellagio Fountains. Covid safety protocols enforced throughout hotel and casino. It is what it is - a Ceasars casino hotel in Vegas (my expectations were properly managed). Enjoyed craps tables dealers, video poker at the bars, all staff was nice. Kudos to housekeeping for managing a plumbing problem promptly. Enjoyed a nice meal at the Strip Steakhouse. I like PH as it provides quick and indoor access to Miracle Shops for ABC Store and other restaurants. My only negative comment - due to covid the casino was mostly empty - why is the music still played at headache inducing volume? - a covid problem actually as masked patrons have to yell at masked staff. Anyway I take Vegas for what it is - a place to game for entertainment, nothing else.

This was my first stay at Planet Hollywood and the stay was excellent!! My room was excellent. amazing view of the strip. Huge bathroom. Great location to the miracle shops and the strip..definitely will stay at Planet Hollywood again..

I stayed in Planet Hollywood for a few days (12-30-2020 to 1-3-2021). I booked my stay over the phone and I was asked if I wanted housekeeping services during my stay. I said "yes". I checked in through a machine and I answered again "yes". Our room had trash from previous person but I was not that bother about it. However, later that 1st night, we realized that our room was not done and that the trash can was full. I was like maybe we left to late. On the second day at night we realized that no one from housekeeping had come. I had to call housekeeping to be informed that they did not offer housekeeping to any guest during their stay during new years eve. I completely understand if on the 31st or on the 1st no one will be able to do housekeeping but what about the other days. I would have appreciated if they had informed me that there would be no housekeeping because I would not have eaten at my room as the trashcan does not hold much and I wouldn't have used as many towels or I wouldn't have used the toilet paper as I was only given one roll. I had to ask them to bring me some items because they were not kind enough to send me an email or call or place a note in the room with this information. So if you are going to stay at this hotel during holidays you may not have housekeeping during your entire stay if the holiday is close enough to your stay.

Stayed January 7-9, 2021. I had read reviews prior to leaving for Vegas and almost canceled to rebook elsewhere. I am happy I went with Planet Hollywood. Checkin was a breeze with helpful employees. We stayed on the 17th floor and had a great view of the Bellagio fountains. Our room was clean and very nice. Easy to get to shopping and restaurants and the strip. Overall, very pleased with our stay and would definitely recommend Planet Hollywood.

Stayed at Planet Hollywood from 12-26 until 1-4 (yes, 9 days in Vegas!).Was all good until I had a party move in next to me. Long story short, I called front desk 3 times for 2 nights in a row at 1AM until 3AM complaining about the loud party AND the marijuana smell that came into my room.Basically, the front desk contacted security, they knocked their door and told them to turn the loud music down. They did, but turned it back up 10 minutes later. As far as the marijuana smell, security advised them that smoking in the room was prohibited, so make sure they sprayed something to mask the smell.That was about it, they claim to have a "3 strikes (3 calls) rule", but that was definitely not the case.I did ask them to move me, move them or should I check out (I couldn't sleep), and front desk replied "Oh, if you want to check out, I can help you with that", really?Yes, I tried to speak to a manager, which I eventually did after making a trip to the front desk (Over the phone I was told multiple times he wasn't available). All he siad was he could move me maybe tomorrow, they were all booked up. Wait, I thought you were at 25% capacity?I also spoke to actual cops (vs. security) and they said it was private property and couldn't do anything.Thus, be prepared if you encounter a issue with the guests next to you, you are going to be the victim no one will help.