PLANET HOLLYWOOD LAS VEGAS RESORT & CASINO

Had a booking at the Planet Hollywood Resort & Casino from Feb 10-13. I booked through Travelocity/Expedia and booked a resort room with a view which is a more expensive option than the standard. I furthermore called Planet Hollywood a week in advance to confirm the reservation because I know that sometimes booking through third parties is erroneous and I did not want to deal with the wrong kind of room being booked for the money I paid. I was assured everything is in order.We end up the property via an Uber ride from the airport, and there is NO ONE at the front desk with signs saying the property is shut down, and instructing guests to call a number. Once I call the number, I am told that the property is shut down and they have automatically moved our reservation to the Paris next door. No prior information was sent. When questioned, they say that the information was sent to Travelocity. This is a SCAM because I refuse to believe that the two systems are so poorly integrated that customers cannot be informed of such a huge development in advance.I ask if they have a shuttle to take me to the Paris. They do not. I ask what kind of a room I would get at the Paris. They do not know.I am told that its just next door and we can walk over. Anyone who knows Vegas knows that 'Next Door' is a mile away and cannot be done with luggage. So another Uber ride.Once we get to the Paris, there is a concerted effort to move people to the kiosks. I tell the person that I have a problem. She says, check-in first at the kiosk, and then I will help you. I do it. The kiosk churns out a room that I did not book, in a hotel that I did not book.I have to stand in line to speak to the same person who pushed me to a kiosk. This person gets into a protracted argument with me that they are only 'accommodating' guests from planet hollywood and they are not really responsible, as if she is doing me a huge favor. I finally have to raise my voice and tell her that I know for a fact that they are all Caesars properties and she isnt doing me a favor, she is keeping an obligation. After a serious to-and-fro and two calls, I am given a room with a view - again not in a hotel I booked, and I am not sure if it is comparable to the one I paid for. No efforts were made to remedy the expense, the trouble and the frustration of this whole ordeal. THIS IS NOT AN EXPERIENCE YOU EXPECT FROM CAESARS. This is a bait-and-switch, and serious breach of trust.

I've stayed here before and it was an easy decision to return. However, this last stay was horrible. The room wasn't cleaned, housekeeping came in announced, service was slow, etc. I won't be back to this location again.

Upon arriving, I was impressed with the automated check-in process, but then I was assigned to a room with two queens. When I secured the room, I specifically booked 1 King. I called the attendant over and she said that the rooms were not guaranteed, which is odd, because why offer the different type rooms if they aren't? Anyway, she ended up putting me in a King bed, so I was fine. When I arrived in the room, it was dark, and it took me about 5 minutes to realize that the lamps had to be turned on manually, at the base of the lamp. Of course, the lamp that was easily accessible had a broken switch, so I had to climb over the bed to turn on a light. I want to say the room was relatively clean, but then as I showered, I noticed that the bathroom lamp was filled with dust bunnies. Not uncommon for a residence, but a hotel? Weird.Finally, the toilet must have had a leak, because it kept activating throughout my stay there. Overall, minor inconveniences that added up

I reserved a “Ultra Hip Premium Room, 1 King Bed, Non Smoking, Fountain View”. When I arrived at the property they told me that my reservation only reserved a room, but did not guarantee the room I paid for. I ended up getting a handicap, double queen room.

So this was a trip for my daughter and I to just get away. For the most part, it was an ok stay. I booked the room on the Planet Hollywood site. After I did so, I read some of the reviews from their site and was concerned about the amount of complaints about the cleanliness. When we arrived, I was on the lookout - and for the most part, and there were concerns. There was a large shimmery sequin type thing on the floor - and there were a couple of them outside the door. There was something sticky on the night stand. The worst part was, my daughter decided to soak in the big soaker tub. She noticed that there was floaties from something that had been left in - or whatever - and she jumped out quickly. And then - this morning I noticed a large amount of red splatter on the back of the door that divided the toilet from the rest of the bathroom. I can only imagine it was vomit.The second day we were there, we had got back to our room after a long day of shopping and walking. Suddenly, someone started pounding on the door. As two women staying alone in a room, it was rather frightening. I found out later, he was staying in the room next to ours. The people staying in that room were loud and we could hear everything they were doing, laughing, yelling, etc. I did appreciate the quick response from security for the man pounding on the door. I don't know. When your room has so many issues about appearing clean, it makes you wonder about other aspects.