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Terms & Conditions

How to Submit a Claim

Before submitting a claim, please ensure that your claim meets the following requirements:

• You booked your original reservation for a Caesars Operating Company, Inc. (Caesars) casino/hotel in the United States on one of the Caesars brand Web sites:

CASINO

URL

Bally's Atlantic City

www.BallysAC.com

Caesars Atlantic City

www.CaesarsAC.com

Harrah's Resort Atlantic City

www.HarrahsAtlanticCity.com

Caesars Windsor

www.CaesarsWindsor.com

Harrah's Cherokee

www.HarrahsCherokee.com

Harrah's Joliet

www.HarrahsJoliet.com

Harrah's North Kansas City

www.HarrahsNorthKansasCity.com

Harrah's Metropolis

www.HarrahsMetropolis.com

Harrah's Louisiana Downs

www.HarrahsLouisianaDowns.com

Horseshoe Bossier City

www.HorseshoeBossierCity.com

Horseshoe Council Bluffs

www.HorseshoeCouncilBluffs.com

Horseshoe Tunica

www.HorseshoeTunica.com

Tunica Roadhouse

www.Tunica-Roadhouse.com

Horseshoe Southern Indiana

www.Horseshoe-Indiana.com

Harrah's Gulf Coast

www.HarrahsGulfCoast.com

Harrah's Phoenix Ak-Chin

www.HarrahsAkChin.com

Harrah's Rincon

www.HarrahsRincon.com

Harrah's Reno

www.HarrahsReno.com

Harrah's Las Vegas

www.HarrahsLasVegas.com

Rio Las Vegas

www.RioLasVegas.com

Flamingo Las Vegas

www.FlamingoLasVegas.com

Paris Las Vegas

www.ParisLasVegas.com

Planet Hollywood

www.PlanetHollywoodResort.com

Bally's Las Vegas

www.BallysLasVegas.com

Caesars Palace

www.CaesarsPalace.com

Harrah's Laughlin

www.HarrahsLaughlin.com

The LINQ

www.TheLINQ.com

The Cromwell

www.TheCromwell.com

Nobu Hotel at Caesars Palace

www.NobuCaesarsPalace.com

• It has not been more than 4 hours since you booked your original reservation. This must be time/date stamped within the original 4 hours of the Caesars casino/hotel reservation.

• The rate must be available to the general public. Qualified discount rates, such as AAA rates, AARP rates, convention rates, or direct marketing offers do not apply. Likewise this guarantee does not apply to packaged rates with airfare on 3rd party websites.

• Prior to submitting a Best Rate Guarantee claim, please be sure and check out the Deals page on the Caesars website to ensure you have reserved the lowest rate possible at your respective casino of choice.

• The rate must be confirmed as available through the point of transaction screen (the credit card/billing page that shows the rate, room type, dates, etc.) on the third party web site. One way to confirm availability is to provide a printout of the screen or a screenshot of the Web site with the lower rate that proves availability. You do not, however, need to book the rate. However, a screenshot from a website that shows the rate, but does not show that is available and can be purchased, will not be accepted.

• In the event of a multiple night stay, the Best Rate Guarantee will compare the pre-tax total room cost of the stay as booked at the Caesars rate with the pre-taxed total room cost of the stay booked at a Competing Rate with substantially similar Rate Limitations.

• Rates that are "available upon request" must be confirmed for availability through a call to the rate provider. Caesars will confirm the availability of the rate with its casino/hotel before honoring a claim; however, Caesars will not honor claims on rates that are not available at that time.

• Claims cannot be filed within 3 days of arrival. Caesars will check the availability of the rate before honoring a claim; we cannot guarantee that this process will occur for reservations booked within 72 hours of arrival.

 

If you meet the above requirements, please follow the steps below to submit your claim:

• Download the Best Rate Guarantee Claim Form.

• Please complete all fields of the Best Rate Guarantee Claim Form. Incomplete forms may not be processed.

• Fax or email the form, along with the appropriate form of evidence, to Caesars Customer Service Centers.

Las Vegas Call Center services the following casino/hotels:

FAX # 702-862-3584
BRG-LasVegas@caesars.com

Atlantic City
Bally's Atlantic City
Caesars Atlantic City
Harrah's Resort Atlantic City

Las Vegas
Bally's Las Vegas
Caesars Palace
Flamingo Las Vegas
Harrah's Las Vegas
Paris Las Vegas
Planet Hollywood
Rio Las Vegas
The LINQ
The Cromwell
Nobu Hotel at Caesars Palace

Northern Nevada
Harrah's Lake Tahoe
Harveys Lake Tahoe
Harrah's Reno

Other Properties
Harrah's Gulf Coast
Harrah's Council Bluffs
Harrah's Laughlin
Harrah's North Kansas City
Horseshoe Bossier City
Horseshoe Council Bluffs
Horseshoe Southern Indiana
Horseshoe Tunica
Tunica Roadhouse

 

Or Contact one of these casino/resorts individually at:

 

Caesars Windsor
FAX# 519-985-5821
kdoucet@caesarswindsor.com

 

Harrah's Ak Chin
FAX# 480-802-3009
BRG-AkChin@caesars.com

 

Harrah's Cherokee
FAX# 828-497-8336
BRG-Cherokee@caesars.com

 

Harrah's Joliet
FAX# 815-740-7249
BRG-Joliet@caesars.com

 

Harrah's Metropolis
FAX# 618-524-6187
BRG-Metropolis@caesars.com

 

Harrah's Resort Southern California
FAX# 760-751-7710
BRG-Rincon@caesars.com

You will hear back from the Customer Service Center, via e-mail, within 72 hours of submitting your claim.

 

Claims Processing

• A claim must be submitted within 4 hours and be time/date stamped within the original 4 hours after making the original reservation through a Caesars branded website, but at least 72 hours before scheduled arrival at the participating Caesars hotel. If the original reservation was made within 72 hours of arrival, the Best Rate Guarantee is not applicable. An original reservation refers to the initial reservation made through a Caesars-branded Website and does not include modified or cancelled reservations.

Availability of the Competing Rate must be proven by an acceptable form of evidence, including:

• A printout of the screen or a screenshot that proves availability via the point of transaction (i.e. the credit card information page that shows the rate, room type, dates, etc.). You do not, however, need to book the rate.

• Prior to submitting a Best Rate Guarantee claim, please be sure and check out the Deals page on the Caesars website to ensure you have reserved the lowest rate possible at your respective casino of choice.

• Availability screens that read "On Request", or the equivalent, must be checked for rate availability.

• A rate, which is published through magazine, newspaper or any other communication medium for online purchases must be dated, documented and must be confirmed by Caesars for availability.


A claim submittal form is available on Caesars-branded websites. This claim form must be submitted via facsimile or email accompanied by appropriate evidence of the Competing Rate.

Download the Best Rate Guarantee Claim Form.

Caesars Customer Service Center Associates have the sole right and discretion to determine the validity of any claim, including, but not limited to, determining that it is for the same hotel, room type, dates, and that it meets all Terms, Conditions, and Claims Processing requirements.

Upon validation of the claim, the Customer Service Center Associate will send an email or other communication to you that will include the reservation confirmation number, a file tracking number for the claim and the new rate you will be charged.

If you have not received a confirmation from the Customer Service Center Department within 72 hours of submitting a claim, you may contact a Customer Service Center Associate by email to check the status of your claim.

Upon checkout at the respective Caesars casino/hotel, you will be automatically charged the confirmed lower rate. If requested, you must present your email confirmation from the Customer Service Center Associate to the front desk agent as validation for the lower rate.

If, for any reason, the respective Caesars casino/hotel does not honor the lower rate before check out, you must fax the respective Customer Service Center Department within 15 days of the conclusion of your stay with the folio and a copy of the confirmation email that you received from the Caesars Customer Service Center. The Customer Service Center Department will then reimburse you by either check or credit card the difference in rates.

Caesars Best Rate Guarantee cannot be combined with other offers or promotions. Void where prohibited by law. Caesars reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee at anytime in its sole discretion and without prior notice.

*Any questions regarding claims should be directed to:

Las Vegas Call Center services the following casino/hotels:

FAX # 702-862-3584
BRG-LasVegas@caesars.com

Atlantic City
Bally's Atlantic City
Caesars Atlantic City
Harrah's Resort Atlantic City

Las Vegas
Bally's Las Vegas
Caesars Palace
Flamingo Las Vegas
Harrah's Las Vegas
Paris Las Vegas
Planet Hollywood
Rio Las Vegas
The LINQ
The Cromwell
Nobu Hotel at Caesars Palace

Northern Nevada
Harrah's Lake Tahoe
Harveys Lake Tahoe
Harrah's Reno

Other Properties
Harrah's Gulf Coast
Harrah's Council Bluffs
Harrah's Laughlin
Harrah's North Kansas City
Horseshoe Bossier City
Horseshoe Council Bluffs
Horseshoe Southern Indiana
Horseshoe Tunica
Tunica Roadhouse

 

Or Contact one of these casino/resorts individually at:

 

Caesars Windsor
FAX# 519-985-5821
kdoucet@caesarswindsor.com

 

Harrah's Gulf Coast
FAX# 228-436-2986
BRG-GrandBiloxi@caesars.com

 

Harrah's Ak Chin
FAX# 480-802-3009
BRG-AkChin@caesars.com

 

Harrah's Cherokee
FAX# 828-497-8336
BRG-Cherokee@caesars.com

 

Harrah's Council Bluffs
FAX# 712-329-6491
BRG-HarrahsCouncilBluffs@caesars.com

 

Harrah's Joliet
FAX# 815-740-7249
BRG-Joliet@caesars.com

 

Harrah's Laughlin
FAX# 702-298-6855
BRG-Laughlin@caesars.com

 

Harrah's Metropolis
FAX# 618-524-6187
BRG-Metropolis@caesars.com

 

Harrah's North Kansas City
FAX# 816-889-4200
BRG-NorthKansasCity@caesars.com

 

Harrah's Reno
FAX# 702-697-2749
BRG-Reno@caesars.com

 

Harrah's Resort Southern California
FAX# 760-751-7710
BRG-Rincon@caesars.com

 

Horseshoe Bossier City
FAX# 318-741-7870
BRG-HorseshoeBossierCity@caesars.com

 

Horseshoe Council Bluffs
FAX# 712-329-6491
BRG-HorseshoeCouncilBluffs@caesars.com

 

Horseshoe Southern Indiana
FAX# 812-969-6127
BRG-HorseshoeIndiana@caesars.com

 

Horseshoe Tunica
FAX# 662-357-3492
BRG-Tunica@caesars.com

 

Tunica Roadhouse
FAX# 662-357-3492
BRG-Tunica@caesars.com

Terms & Conditions

Caesars guarantees that Caesars-branded websites will have the best room rate for any Caesars branded hotels ("Best Rate Guarantee"). This guarantee applies to reservations for guest rooms at Harrah's branded hotels in the United States consisting of Bally's, Caesars, Flamingo, Grand Casinos, Harrah's, Harvey's, Horseshoe, Paris Las Vegas, Planet Hollywood, Rio Las Vegas, The LINQ, The Cromwell, Nobu Hotel at Caesars Palace and Tunica Roadhouse ("Caesars casino/hotels"). The Best Rate Guarantee applies to these Caesars-branded websites:

www.BallysAC.com, www.CaesarsAC.com, www.HarrahsAtlanticCity.com, www.CaesarsWindsor.com, www.HarrahsCherokee.com, www.HarrahsJoliet.com, www.HarrahsNorthKansasCity.com, www.HarrahsMetropolis.com, www.HarrahsLouisianaDowns.com, www.HorseshoeBossierCity.com, www.Horseshoe-Indiana.com, www.HorseshoeCouncilBluffs.com, www.HarrahsCouncilBluffs.com, www.HorseshoeTunica.com, www.Tunica-Roadhouse.com, www.HorseshoeHammond.com, www.GrandCasinoResortBiloxi.com, www.HarrahsAkChin.com, www.HarrahsRincon.com, www.HarrahsReno.com, www.HarrahsTahoe.com, www.HarveysTahoe.com, www.HarrahsLasVegas.com, www.RioLasVegas.com, www.FlamingoLasVegas.com, www.ParisLasVegas.com, www.BallysLasVegas.com, www.CaesarsPalace.com, www.HarrahsLaughlin.com, www.PlanetHollywoodResort.com, www.TheLINQ.com, www.TheCromwell.com, www.NobuCaesarsPalace.com and www.harrahs.com.

("Caesars-branded Websites"). For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures.

If you find and advise Caesars of a lower, published, available room rate for the same Caesars hotel and accommodations, for the same room type and bed type, and for the same dates and number of guests (the "Competing Rate"), within 4 hours after making a reservation on a Caesars-branded Website, Caesars will honor the Competing Rate, give you an additional 10% discount off the Competing Rate.

The Best Rate Guarantee applies to a Competing Rate with rate limitations that are substantially similar to the rate limitations of the rate booked on a Caesars-branded Website (the "Caesars Rate"). Such rate limitations may include advance purchase requirements, prepayment and deposit requirements, and cancellation and change policies. The Best Rate Guarantee does not apply to a Competing Rate with Rate Limitations that are more onerous or substantially different, in Caesars sole discretion, than the Rate Limitations of a Caesars Rate. If Caesars does not have a published rate available that is substantially similar with respect to the applicable Rate Limitations, Caesars, in its sole discretion, may honor the Competing Rate with its applicable Rate Limitations, plus give you an additional 10% discount off such Competing Rate.

In the event of a multiple night stay, the Best Rate Guarantee will compare the pre-tax total room cost of the stay as booked at the Caesars rate with the pre-taxed total room cost of the stay booked at a Competing Rate with substantially similar Rate Limitations.

The Best Rate Guarantee does not apply to unpublished rates. Unpublished rates include private rates, packaged rates, rates involving a prepaid voucher program, hotel rooms sold as part of a travel package, and rates not available to the general public. Rates not available to the general public include direct marketing offers, corporate discount rates, convention rates, group rates, meeting rates, any rates requiring membership in a club such as AAA rates or AARP rates, affinity program, or other organization where the rates are targeted specifically toward a specific group of individuals and not intended for the general public.

The Best Rate Guarantee does not apply to any rates from Opaque Providers. An opaque provider is any entity or service that sells or otherwise makes available, or directly or indirectly provides or makes available, information relating to available hotel rooms in a manner that prevents, until after the buyer has guaranteed payment, a customer from determining through information made available by such entity two or more of the Opaque Characteristics of any specific available room or hotel reservation that is currently available.

Opaque Characteristics means with respect to any available hotel room or hotel reservation, (a) the name of the property on which the available hotel room is located, (b) the precise location of the property on which the available hotel room is located and (c) the identity, brand or flag affiliation of the hotel that will provide such available room.

The Best Rate Guarantee does not apply to taxes, gratuities, or any additional casino/hotel or guest charges or fees that may apply at Caesars Casino/Hotels.