RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

I booked a room for my son huge mistake using Rio. The were charged an early check in fee and given the room they requested but was not cleaned tissue papers around the corner, chip bags and chocolates under the bed. The carpets were stained and the table were not dusted.

Was worse experience ever. Room had pieced together carpet. Wall paper ripped and falling off walls. No coffee maker. Requesting room change in vip check in and the manager told absolutely NOT. He said that's what I get for reserving under Ceasars pricing.I will never stay at that flop house of a property again. That's how management treats Diamond status guests. Nothing is open soa closed only restaurant open a burger joint and limited hours at Starbucks... aAvoid this property its disgusting

Large spills on the carpet, two tiny shampoo/conditioners and lotion. One tiny oval of soap. Torn carpet. Not worth the money much less the $50 resort fee. So sad because 4 years ago, we loved staying there. I won’t stay there again.

Booked a masquerade king suite for one night. Did early check in at 1:30pm. Room keys did not work. Went back downstairs and waited another 30 minutes to get a new set of room keys. Still did not work. Came back down for a third set of keys, it was already nearly 3pm. Still did not work. They said an engineer would meet me at my room to help figure out the situation. Sitting outside my room waiting for engineer for over 30 minutes. No one showed up. House keeping was nearby and let me in with ID verification. Engineering didn’t come by til 6pm. Determined it wasn’t the battery nor card reader. Decided to go get lunch and try again when I came back. Tried my luck with the Kiosk for key reprints. Took those up to the room to try, still did not work. Waited in line again for another set of keys. (5th set) They sent security with me to let me in. Still didn’t work. After that, I did not leave my room until I checked out. Horrible service.

I stayed at the room about 5 years ago and had no problems, I was told the property had been sold and it’s been downhill since. We were supposed to stay fri-mon for a music festival. We were delayed so didn’t arrive to the hotel until nearly 2a but were shocked to see a line wrapping all the way around the bar in the middle of the lobby for check in. There were only 1-2 people working the counter at a time. One of the managers was wasp king around the casino but no one communicated anything. There are numerous self check in/out machines at the desk area but all of them were off or broken. We waited over 2.5 hours in line waiting to be checked in. When we finally were there was no bellmen or any way to help us get our luggage up to the room. Once we found the room we were nervous to enter since the door was ajar and tv was on…. Luckily no one was in the room but it was unsettling to say the least. When I did push open the door to enter the screw from the lock immediately fell out, leaving a price hanging so we couldn’t fully close the door or latch it. We reluctantly went back down to the lobby (which is quite the trek) to find out if we could be switched to a room with a functioning lock. The manager Allan was as helpful as he could be but many things were out of his control as the hotel was packed and he had only two staff members at the front. He said there were no open rooms so we would have to stay in the room with the broken lock or hang out in the lobby/casino until another room became available. On top of the lock not working in the room it was absolutely, completely false advertising. I paid for a 2 queen suite with Mountain View, it was a parking lot view and the room was old, carpet stained and ripped, dust everywhere, what looked like camo drapes instead of headboards and the same hideous camo like print over the window drapings, the bathroom was awful and old and had a very creepy window from the shower looking at the beds. There were layers of dust on the side on bedside tables. Online it said 35$ resort fee but we were charged 45$ a night which is a joke since there’s no mini bar, WiFi doesn’t work, no service, the pool area looks like it hasn’t been taken care of since they opened. We were told that the first night resort fee would be waved due to the check in disaster then after the further issues Allan said he would waive the other two nights of fees but turns out we still had to have them removed when we checked out. Stay anywhere else!