RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

My family stayed at the Rio for a cheer convention. I had received a QR code for easy check in, but was made to stand in line with the regular check in which took 45 minutes. The rooms are very spacious, but the couch needs replacing. The bathroom had black mold in the tile grout. The room looked as though it had not been vacuumed and had crumbs and other items on it. The hotel is in serious need of a remodel. I was disappointed given the Covid problem and felt the room was not properly cleaned. Pribabky will not stay here again.

This was literally my first girls trip vacation ever. I was soooo excited! I work at a 4 diamond resort her in reno so I know what to expect at the least. I completely understand the under staffing issues we have them too. But to really only have two people working the front desk at 5pm on mother's day when check in is at 4pm. That's crazy! It took me more than an hour and a half to get my keys.i get to my room and it number one is not as advertised in the picture number two there is grease spots all Over the window. The couch look dirty as well. I decided to call the bell desk to get my bags.. I ended up on hold for another 45 mins. I was also texting ur texting service but nothing was happening. At this point I'm mad. I have no idea if the bell men are on the way or not.. I can't get ahold of them or front desk. I decide to just go to the bell desk and get back in that stupid line. I end up getting a new room. However this one was worse. One phone had no info on it what so ever and was missing buttons. Then I don't even realize until I move the pillows on the bed..there was nasty black head grease on the headboard. Two spots like two people sat in bed for a week or somthing.. It was disgusting and sooo frustrating! At this point I got there at 5 and it's dead near 9pm and I'm not waiting in line again. Also not wasting my time on hold in the room.. so I wait till I notice there is no line at the front desk about 2am I have to go and ask for a way to get ahold of a manager for the morning. Now room 3 finally what I thought is was getting all along. But I was told that it was. Not what I really booked. Now when I booked the room I did so based on the pic I saw and clicked on. The website is very misleading because I thought I was getting deluxe one king in the Masquerade tower. That is exactly what my reservation said. And the pic had a room w a blue headboard. Someone needs to fix that issue w the website if that's not actually what ur getting. Now my other issue I went down to gamble and drink because u know I'm on vacation. I saved myself some gambling money and knew that I wouldn't have to worry about drinks. So I walk around looking for a waitress so I can sit down order a drink and start gambling. Apparently u had two but I only ever saw one that I could never seem to catch. I then get even more frustrated. I decide to go to the bar where the bartender tells me I can only have drinks if I pay 10 bucks a bottle or I sit there for 5 mins playing max.

Dog POOP on the carpets, room smells like dog urine, poop and our room did not get serviced for 48houra even with out service sign on. Personal property was lost by bellboy. Son got stuck on elevator no one came to assist when reported to front desk they told him to call security to report it. Won't be returning to this property

I booked this hotel via Vegas.com and got a screaming deal on two rooms. But buyers beware!! Since Covid it seems that the hotels are giving great rates on the rooms - but they sting you with other things! We were on the 16th floor and had to go to the SINGLE Starbucks to get coffee in the morning, at 6 in the morning it took 30 minutes, an hour and a half later the line was over 50 people deep - there were no coffee amenities in the room, not even a microwave. They did have a refrigerator for what it's worth. The coffee was expensive, the restaurants were expensive ($33 for fish and chips?!?!?), the buffets are all closed; and you have to make an appointment to visit the pool. The check in was a joke – “Express Check In/Check Out” and you still had to wait for an employee to help you get your keys, we had to wait 20 minutes for that help. I found out, after the fact, that Mothers Day is a huge holiday in LV, in all the years of my family living there I never knew that, so watch out when you’re booking for next year, make reservations for ANY meals!The gambling in this casino was definitely in favor of the House, out of 3 of us that gambled no one won at all, not a great way to get people to stay and gamble, when there's no winning at all.My room was comfortable, the bed was good; the shower head had great pressure and stayed hot. My kids room had a defective shower head though, as in, it was broken and should have been replaced. Also, the doors on the rooms were super heavy and slammed like crazy, not great for sleeping when the doors all up and down the hall were slamming. I won't ever stay at this hotel again - number one because of what I felt was a bait and switch rate on rooms, but also because it's near the Strip. I go to LV to visit family, and being any where the Strip is stressful for me - that is not on the hotel, but I could have had my mind changed if the amenities were better.

I went to spend mothers day weekend and come to see the "express self check-in " line was huge had to wait almost an hour, then the machine gave me issues check-ing in. Once I finally got my keys I head to my room only to see my "luxury suite" isn't luxury at all. Paint chips on walls ,door and black ductape on the window edges and if that wasn't bad already the elevator suddenly stops at a high floor and the emergency buttons didn't work nor did the bell. I looked at the security camera in there and got no response, after a few minutes I tried to open the door and did so but as I did the elevator started moving and finally once I reached my floor I went to my room called front desk and they said to speak with security about it (makes no sense) so they transfer me to security and I explain what happened and there response was and I quote " did you push the emergency button sir? Oh you did...we didn't get a notice on our end sorry for the inconvenience, do you remember which elevator it was? Is that so ok thank you ill let my supervisor know and LOOK INTO IT" I mean look into it is universal for "we'll get to it when we want". So I get no comp or anything for the inconvenience and to end it all off my bill was wrong by about $220. DO NOT I REPEAT DO NOT STAY HERE!!!!