RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

Coming out of Covid with lack of personnel, Rio's claim to fame is service. Yes, they need updating, but after staying on the Strip at updated hotels I found Rio to be a breath of fresh air in service. You could use some 7* lines for us though!

Chose this hotel because of location and what I thought would be a great guest experience. I was wrong. Check-in was a disaster. The express check in line was wrapped around the hotel lobby. Guests were cutting in line and the hotel staff could not control the situation. Once I checked in after waiting in the line for more than a hour, I was excited to get to the room. For the most part, the room was what I expected for the price I paid. Room: The room was clean but outdated and in need of some small maintenance. The bathroom shower faucet was literally falling off the wall. The TV wasn’t a smart TV but hey it worked fine. The mini fridge hummed but did keep the drinks cold. The bathroom sink drained slowly which made the sink extremely dirty since the residue didn’t go down immediately. The view from the room was amazing and the best part of the entire stay. No microwave in room or in a common area so no need to take left overs from eating out. You are only allowed to connect 2 devices to the WiFi unless you pay $15 a day for additional device connections. The Grounds: (4) pools but one pool was out of order during my stay. One of the pools was 21+ which was cool. Really no issues or complaints about the pool area other than it’s only open from 10am-6pm. This is Vegas. Customer Service: Despite repeated attempts of requesting room service, no one ever came to clean or service the room. They only sent up requested items such as towels and toiletries. We were here for 3 days. I had a trash mountain in the floor because it’s only one small trash can in the room. Use the text message system and do not attempt to call the front desk as no one answered. They would text back within a minute or so to answer questions. Furthermore, if you pay more than $60 a night for their standard room, you’re better off going somewhere else.

I received the email asked me when I would like to check in the hotel, I responded at 11-12:00. Surprisingly when I checked out in the morning, I was charged over $34 for early check in!!!! If you told me I could get charged extra to check in early, I could just wait until their formally check in time. All the furniture looks like they got from dump, all in bad shape and dirty. A huge TV stand right at the front of the window to block the view-if you call this is the view.I have been MGM resorts International properties a lot, they are all nice clean and staff members are polite, rooms are clean.Rio casino Las Vegas: room was dirty, front desk lady was rude, half size pillows,over charge early check in without acknowledge the customers.Never go back there!!!!

Went this past weekend for a girls trip and we found a bedbug in our suite. After filling our an "incident form" and speaking to the manager, they did nothing to make our stay better. We recieved no compensation or refund since it is a "process". We were told compensation MIGHT occur in 5 days if WE followed up. The room we were moved to was even more outdated, used, and smaller. We were told someone would help us move our items and after waiting for an hour we moved all 13 bags ourselves. Do NOT stay here. We had daily resprt fees and room service (or any service) was never available.

Room was spacious and we loved sitting by the pool. Hot tubs were dirty and not heated and not working. One day there was a lot of scum and leaves in one of the pools. So many restaurants were closed. We had a hard time finding a place to eat. We ate at the same restaurant 4 days! That was not what we were planning on. Very disappointing. Room service only serviced our room 2x in a 7 day period. Had to ask for towels on several occasions.