Rio All-Suite Las Vegas Hotel & Casino

Wow, I do not like people who leave angry reviews, so I guess I will have to give myself a pass this one time. Holy God, that was the most disgraceful & utterly unprofessional experience I have ever had. The room was filthy with torn up carpet, my bed was replete with stains & other gross material. Holes in tile & walls. When I checked in the toilet hadn't been flushed, what a nice way to walk into your room. Was locked out of my room several times & had to have security come up & let me in, the last time it took over 2 hours & me calling the front desk repeatedly & I missed my client conference, the whole reason why I was there. The staff treated me like dirt & was rude..the utmost unprofessional customer service I have ever seen. So much more to describe but I can't even type anymore. Stay away from this place unless you hate your free time, money & love being talked down to by people who don't even have a firm grasp of how to speak English. UTTER DISGRACE !

Did not stay in room this time,but everything in the casino was begone my expectations.I would stay here in the near future at the Rio.The machines have a good mix of play , but there are not to many dollar machines which i like to play.

Did not feel the casino was clean. Air quality poor. Dining options limited. Slots very tight. Disappointed as we stayed there on our honeymoon 15 years ago and it was such a different experience today.

My biggest concern was I want a place clean and staff friendly. I was lucky I go both at the RIO. Had no issues with the service and I would certainly recommend the breakfast. No shortage of food on your plate.

My wife and I regularly stay at Rio. It’s so easy to get in and out of. There rooms are spacious. VooDoo lounge is a fun place to eat and hang out in the evening. However, this last stay might have ruined everything that we always loved about it. I checked-in around 9:00pm and immediately upon walking into my room, saw that there was trash on the floor. Should have been a sign of how things were going to go from there but I picked up the trash, threw it away and thought that would be the end of it. We had been checked into a smoking room, however there wasn’t a single ashtray in the room. I guess they wanted us to use the drinking glasses for ashtrays instead. Again, not worth my time to call guest services. I’ll manage and find a way to make do. However, after my wife and I got back to the room from dinner for drinks at VooDoo lounge, we came back to the worst surprise I have ever seen at a Las Vegas hotel; VERY DIRTY SHEETS!!! We turned the bed down as we were starting to get into bed and noticed TONS of black smears and marks all over the sheets. Almost as if housekeeping just made the bed from the previous guest instead of changing out all the linens entirely. We were not about to look passed that shortfall. I called the front desk and asked to speak to a manager. A man named Isaiah answered and told me that the only thing he could do was to tell me that he’s sorry. I told him that sorry meant nothing to my wife and I and that we expect clean sheets when checking into an all suite hotel & casino resort. My wife had already decided she was not going to sleep in the bed and that she was going to go somewhere else. I asked Isaiah if there was anything that could be done regarding there shortfall to a Diamond Reward member guest with no history of complaints. Isaiah told me that because the room had already been checked in for 6 hours, he would not do anything at all for my inconveniences. I asked him if I’m supposed to check the sheets and turn the bed down immediately upon entering the room and he just laughed at me, and repeated that nothing would be done regarding their shortfall. I told him to check me out immediately because neither my wife or I was going to stay in that room for another minute. Rio really screwed up on this stay and takes zero accountability for dropping the ball. Needless to say, my wife and I had our last meal, night out and stay at the Rio. Isaiah was the most unaccommodating manger I have ever spoken to. Managers are supposed to solve issues, not do absolutely nothing when a guest has one. It would have been just as useful talking to a valet attendant about the nature of my stay. Wish you the best of luck Rio. We won’t be back.