I live in Las Vegas, had a guest coming in, wanted to bring him to what use to be one of the best hotel and resort in Las Vegas. I set it up for check in on the 15th of April, I asked FIVE times if the pool was going to be open and the hours. I was told YES the pool was open (I would have never stayed if the pool was not open and IT WASNT) I paid for EARLY check in so we could utilize the pool. Then was told we could go over to the Flamingo to use there pool because it was open on Thursday and all we had to do was show our Rio room key. So we went to the Flamingo and they would not let us in the pool and had no clue what I was talking about. So we left there and returned to the Rio with the entire day RUINED. It was now already 4pm. Now BEFORE I checked in, was told check out was noon. So Friday we got up and went down to the pool at 10am. For some reason I called front desk to verify check out, she said, its 11am, its noon back east and you are in Vegas. Beyond rude. was at pool for 10mins we went to room packed and left. And there was a problem with the room we had to switch. To much aggravation