RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

I'm a local Las Vegas resident, since the pandemic some friends and I wanted to support properties on the strip and do a stay cation and we chose the Rio big mistake. 1st when booking the room we shared info with the representative and we were trying to be on the same floor, was told I booked on the same floor, check in that was a lie I was booked on a totally different floor. Room was old and outdated, but I tried to make the best of it. Booked this back in March 2021 paid deposit and whatever fee was charged to hold the room, received confirmation email for total price including deposit paid...went to the desk to check out (checked out 3 hours early) received receipt for payment when checking out, charged my credit card additional $45 which did not match the receipt. All I'm saying is be careful with this hotel and watch your statement. I personally would never stay there again

I live in Las Vegas, had a guest coming in, wanted to bring him to what use to be one of the best hotel and resort in Las Vegas. I set it up for check in on the 15th of April, I asked FIVE times if the pool was going to be open and the hours. I was told YES the pool was open (I would have never stayed if the pool was not open and IT WASNT) I paid for EARLY check in so we could utilize the pool. Then was told we could go over to the Flamingo to use there pool because it was open on Thursday and all we had to do was show our Rio room key. So we went to the Flamingo and they would not let us in the pool and had no clue what I was talking about. So we left there and returned to the Rio with the entire day RUINED. It was now already 4pm. Now BEFORE I checked in, was told check out was noon. So Friday we got up and went down to the pool at 10am. For some reason I called front desk to verify check out, she said, its 11am, its noon back east and you are in Vegas. Beyond rude. was at pool for 10mins we went to room packed and left. And there was a problem with the room we had to switch. To much aggravation

Made the booking in January for an April stay, was sent a e-mail the day before traveling was told the hotel would not be able to accommodate my stay of 7 days Thursday to Thursday. (Mind you this was the day before travel). My options were to stay at Bally's or ask for a refund that I would have had to go thru Travelocity all other hotels were sky high for next day stay's so Bally's it was. We did not want to stay on the strip that is why we picked RIO.

I got a great deal on a masquerade suite here for a Sunday night. Laid literally 110 dollars total for one night. The room was amazing with amazing views of the strip. Room was clean, and very big! I do have to say, I was surprised at how dead this casino was. Literally no life to it. I don't think any bars or restaurants were even open here during our stay. They did have the kiss mini golf open and a little gift shop was open. That's about it besides starbucks. Even the casino was dead!Overall, the staff was nice and pleasant. I hope the life comes back to this place in the future.

Elevator kept stopping due to smoke alarms going off due to guests smoking pot in hallways. Constantly had to wait in line to use Elevator. Not all bars/restaurants open. This used to be a nice hotel. Its passed its time. Dont waste your money.