RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

Don't stay there, my sister and her daughter stay during Christmas 2021 and their room was robbed while they were out.My son and his friends stay there this week January 2022 and their room was robbed all of clothing, suitcases, cash, and jewelry. Management and security acted like it was just a normal day and very unconcerned.

This is the worst hotel experience I have had in my entire 50 years of living. I rented 5 rooms, plus a penthouse for a few days in celebration of my 50th birthday and 15 year anniversary. I shelled out thousands of dollars for these rooms, and the penthouse is not livable. There are burn marks on most of the furniture. My allergies and asthma has flared up due to smoking in this room previously. The drapes in the bathroom doesn’t close, literally not allowing me to use the bathroom at night. I like privacy on the bathroom. The tv wasn’t working. The phone doesn’t work, burned out light bulb. The penthouse is old and run down. The jetted tub had to be shimmed in order to work. The refrigerator didn’t work. There is only facial soap in the entire suite. After talking to management, we were told nothing else is available. There are outlets that don’t work. I have a small party of people having drinks and food and I am ashamed of the suite. Crying doesn’t help, but it sure is making me feel better by releasing my emotions. I never dreamed that my 50th would be ruined by this hotel. This place was recommended to me by a family member and I could not recommend the Rio to anyone ever. Caesar’s seems to have a ‘ I don’t care attitude’ about it. Even the maintenance man stated that we shouldn’t be in this suite. Some things can’t be fixed until we check out. They tried to work on some things last night while we were trying to sleep.

We enjoyed our stay at the Rio. A lot of amenities were closed due to the winter season (pools, etc.) or COVID (buffet, some shows and games), but there was still plenty to do at the hotel and in the area. Beautiful views of the strip without having to upgrade. We’d stay here again.

I always stay here when I am in Vegas. This hotel is clean and well lit. I would rather stay here then on the strip. It is a good room for a cheap price. The rooms are larger for cheaper then the small rooms on the strip. It has a shuttle to the strip. I highly recommend this hotel.

The casino was a ghost town. Low class. They up charge for everything. Dirty, no table games open. Slots were tighter than tight. All of it was a money grab. I would not recommend this place. I wanted to check in 1 hour before. The room was ready and they wanted to charge me $39 plus tax extra. No customer service .