RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

This is a great hotel with large rooms. The employees could be better overall, but the general experience is a great value. Poker Room could be better as well; overall gambling area has heavy smoke and is spread out. I would return, but keep your expectations realistic.

Great customer service... great eating choices.From VIP check in to dealers and pit personnel eff to r to address you personally. While rooms are all suites very clean they could use some updating. Overall great trip

Nice rooms and employees around the property to help with anything we needed. A good verity of slots tables for you’re gambling needs. Nice high limit area as well. I love the food options as well for the property.

I stayed at the Rio All Suites Hotel in Las Vegas in January. Calling this hotel a 4 star is laughable. It doesn't come anywhere close to that. 3 stars would be generous based on the room I had. I was charged $250.00 US per night plus $36.28 in resort fees per day (even though all pools were closed despite their website saying they were open, and I called before leaving to make sure that the pools were open and was told that they were - so the customer service staff there are either untrained or told to lie.)The room was covered in stains, floor tiles were cracked, beds were worn out and sagging, the fridge didn’t work, the safe didn't work, strips of carpet were ripped up and heavily worn. The pillows were the worst I have ever had at any hotel ever. They were actually lumpy. This hotel is not even trying to keep their rooms acceptable – it’s a money grab.I travel frequently and have stayed at lots of different 4 and 5 star hotels and this is NOT a 4 star hotel.The hotel was booked through a third party website and we had free cancelation up to 2 days before. We were booked to stay for 6 nights and after 2 nights we wanted to change hotels (we were disgusted with this hotel) so we called down to give 2 days notice that we wanted to check out. They said we could not because we booked through a 3rd party, so if we checked out early we would lose all our money. Aside from the poor quality, there are numerous ethical issues here that make me recommend you don’t stay at the Rio All Suites.

I stayed here nice place how ever this is the second time I stay there and the water goes out for an extended amount of time. It's such an inconvenience especially when you must go all the way down stairs just to use the restroom. They aren't very apologetic either they just ask you to deal with it not even a sorry. It's a great room but because of this I'll will begin to look elsewhere.