RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

Even though the property is off the Strip, requesting a "Strip View" room is the next best thing. The room was large and comfortable. The staff was helpful and courteous and Valet parking is the best way to go.

My sister and I stayed here while visiting my mom. They upgraded us to a larger room on the 19th floor. Was an amazing view. Just kind of confusing finding your way around the hotel. Staff was very friendly and it didn’t smell as much of smoke as some of the casinos on the strip.

Everything was great until I came back to my room on Saturday evening and it was leaking water from the toilet above mine. I contacted the front desk and they sent up maintenance. I then had to be moved but it took them about 3 hours (pretty much using up my entire Saturday evening in Vegas). When I checked out I was expecting a pretty big discount. I had to ask for a discount (they didn't offer anything) and after a discussion with the manager they most they offered was waving the resort fee for one day of $36. Not impressed. Also, the pools/hot tubs closed at 5pm?

First time at Rio, but longtime Caeser's customer, Not happy here, The tub was sub-par for size and cleanliness, basically a room that has gone about 8-12 years past a much needed renovation. no coffee pot in my room. #23023, they might of brought one had I asked, but when you advertise "ALL SUITES" that's what I was expecting. All of this I would of overlooked if it hadn't been for the $36. per night resort fee. On the plus side a host "Brad" left me a nice message on my room phone that because of my casino gambling (losses) to please make sure to stop by the front desk at checkout to see if I can get anything comp'd off my bill. The front desk attendant. "Daunte" (sorry about the spelling), acted like I was speaking a foreign language, and asked me twice to explain what I was asking. Kind of awkward considering I only stopped at the desk on "Brad's" suggestion. Eventually he consulted a supervisor who refunded $48 or so off of my $138. in charges on my room. They also emptied ALL of my Rewards points as well. So I feel like was taken advantage of after all. The whole experience has left a negative impression on the brand with me. Maybe it's because they sold the property, but as a Platinum member I was hoping for better. Planet Hollywood has much nicer rooms, albeit smaller, but with coffee makers, and the resort fee is worth the price.

This place is amazing! I love the customer service and the quick service! Everyone is polite and I felt like I was at home! The food is great and I enjoyed my time there.I have great memories and I would go to the Rio again!