RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

Well it's impossible to find the words as to how bad this place is. After driving all through the night I arrive to the filthy car park strewn with rubbish. Making my way through the filth I find the elevators - there are three - but only one is working. I wait over 10 minutes for the elevator and finally make my way through the casino to the hotel reception where I am greeted by a queue of people waiting to check in that looks longer than the highway I just drove in on. But to my joy I notice a bank of self service check in/out kiosks. "Beautiful" I say to myself - but of course - the are "unable to process my check in" and I must wait in line. Over an hour is spent in the queue while three people man the counter - none of who can seem to be able to manage the simple task of checking someone into a room - as the average time to process each person seems to be around 20 minutes. I still fail to understand how it can be so difficult but maybe I'm ignorant.After finally getting to bed after 2am I am woken just after 6am by a group of cackling hens in the room next door. Oh well, a lost night of sleep. I'll go downstairs for some breakfast. You would think that's possible, but no - not here at the Rio. Every food outlet is closed. Maybe I'll ask someone at the front desk. Alas the line is longer than last night. I think I might have even seen someone still waiting from the night before.So I wander off to the strip, find some food and wander back to my room to be greeted by my phone flashing that there is a message waiting for me. I'm told that there is a problem with my room and I have to be moved (maybe I can escape the hens). "Please, I don't want to endure the front desk again" I plead. To no avail.Another hour of my life I will never get back waiting in line to be told I have to change rooms. Let's just make it a check out.

Excellent customer service and the show was awesome. Slots were fun too. I would recommend this Caesars property to anyone. Clean, friendly and well-managed. We were only there for a short time but was a great time had by all.

The staff and the rooms were fist class. The check into the hotel went smooth and fast. When i went to my room it smelled fresh and clean. I went to the poker room and the dealers were very professional

The rooms here are dated and unkept. Bathrooms smell of sewage and back up (see photos of sink after flushing the toilet!) Mold in the bathtub. The bed spreads are stained. Carpets stained and ripped. And we had 5 families there so this wasn’t just one room. It’s a place in dire need of a remodel. Caesars has let it go too far. Resort fee covers 2 devices then they charge $15/day/device for more. If you want to shower in the gym it’s a $10 fee. And my favourite - opt out “green rebate”. All hotels have this but here you get a $10 credit PER STAY (not per night) and it’s a total opt out. No garbage removal or towel service. Never seen that - then they do a fire inspection if you stay more than 2 days. We didn’t know we had no service until garbage piled up. Casino is ok. Food at smash burger, buffet and guy fieri was quite good. All in all it’s an ok place but if you can stay somewhere in the strip (this is a 15 min walk), do so, as room and location are not 4 star.

Room was good sized, needs a little updating though. For a similar price, and on strip you can get a nicer room, although not as big. Casino had plenty of options for gaming, and dining. We ate at Hash House A GoGo and loved it. Huge Portions for the price