RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

The rooms are big, clean and appropriately priced. With their amazing dining options you don’t have to leave the property. The staff is friendly and helpful. There are live music nights and fun games. Just all around good vibes.

I got mistreated by your employee and didn't get compensated or apology for the incident that happened on Sunday 1/27/19.I Stayed at Rio All Suites did not meet my expectation. I checked in on 01/25/2019 - 01/29/2019 at room number 14020 Masquerade Tower and my business partner checked in on 01/26/2019 - 01/29/2019 room number 12018 at Rio All Suites for a work trip.On Sunday morning we both left our room keys in the room when we went to eat breakfast at the Rio buffet downstairs. After we ate we went to the front desk to get keys and that's when we got mistreated and humiliated in-front of people that was on the line by your front desk employee.We were in-front and an older white lady was behind us, when it was our turn we approached the front desk. The front desk lady treated us like a trash with hand signal like go a way and sent us back to the line and called the older lady but the older lady refused to go because what she did was wasn't right. Imagine treated like this in 2019 in front of people. We didn't even say a word to the front desk lady, we went back to the line and stayed quite while and the older lady was shocked and waited until somebody else serve us first. After a few seconds another front desk lady called us and gave us our room key and apologized for what ever happened. While we in the process of getting a copy of our room keys couple of people walked toward us and gave us their business card incase we need them to be witnesses and told the front desk lady to get us supervisor to address the issue. At that point we wanted to check out and find another hotel. Supervisor on duty came to talk to us and refused to give us the front desk lady name that mistreated us or do anything about it, so we told him to get us a general manager he told us he not here and he can't give us his email or contact info and he can only get us the manager on duty. The manager on duty came and gave us the employee name and refused to get us the general manager. She said 'you can call 702-407-6000 number but they still have to contact me first so there is no point" So I was basically forced to stay there until Tuesday morning. Most of the managers will make something work like by offering free stay in the future or refunding resort fee but this hotel manager name Niesha just pushed us away and blocking us in every-way to contact the general manager. I real feel like i wasn't welcomed and appropriated for my stay!

Firstly off I booked my room way in advance of the actual trip, and did NOT get the room that I paid for. I was also charged for the room I was supposed to have. The manager never came out to speak with me personally so I had to deal with a rude employee that was at the front desk. It’s reasons people book certain types of rooms and for y’all to just give it away is very unprofessional. My friend had to sleep on a cot when we paid for a bed. I will never be returning to the RIO!

Room were great and clean, we had lots of fun. We totally recommend this Hotel & Casino, lot of slot machines and the best part is that they have a Starbucks inside. Easy to check in and out, no long lines anymore!

Just west of Bellagio,500 yard walk, this hotel is very clean,reasonable,free parking and large casino. Great view of mountains and very professional staff. $15 drinks are bar but overall good value. Recommended