RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

Dropped off friends at airport and had a some time so my wife and I came here. Hotel is closed and the casino floor was lacking the crowd but the table games were up and I decided to play a little. Everyone was friendly, very talkative, informative, and made giving my money to them a little easier. It was a quick trip here (an hour or so) but already looking forward to them opening back up so we can book our room. Just a good feel.

Hotel is outdated. Curtains in room were hanging off the hooks. Floor we were on constantly smelled like weed. No places to eat, all closed. Wish we were informed of that beforehand. Won’t stay again.

Well it lets you book what you want, but when you get there that’s a different story. The reviews are right so don’t be fooled. We called 2-3 times to double check, and then when we got there we got downgraded(:

Did you know that the Rio has a special response team with a guard dog? I met them over the weekend at 5am. Metro was there. I paid a bit extra for a nicer room, got an older run down room that had tons of deferred maintenance. I was told that they would swap rooms after the first night, never happened. Check in was a nightmare with only two staffers and a supervisor that appeared asleep at the wheel.

We had reserved a mascarade suite with a strip view, but upon arrival they decided to close the mascarde tower with out any prior notice and switched our room to a smaller suite with no compensation, closed most of the restaurants also with no warning, no room service on first night. no coffee makers. New room review, out dated furniture, lumpy bed, and not the view we reserved. Understandably with the Covid paranoia and restriction staff is reduced but some notice and accommodations for the changes would have been more appropriate. All the staff we delt with was friendly. One particular security guard walking around in the evening was very friendly and helpful, I wish I would have got his name to give him a individual thank you, reception at the American bar and grill was also very good but pricy.