RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

I keep giving this hell hole chance after chance but it always the same story. Customer Service is the worst there. It seems no cares about their job or the place they work at. No One smiles or even cares your there. Talk to a manager about it and it is like talking to a wall. Machines are Super Thight you get No Play time what so ever and forget about even a cocktail server coming by. Table games are just as bad was playing black jack for an hour dropped a grand and not one server came by. Talked to the floor person 3 time and I was not The only one to complain ABSOLUTELY NOTHING was done about the crappy service. Walk around the place all the customers seem Misberale and you never see anyone winning. They send you a survey and fill it out but nothing is ever accomplished by doing the survey. The Rewards program is terrible. You get nothing in return for being a loyal customer to Ceasars Entertainment. No free play no comps nothing. Then getting in and out is a nightmare, with Uber and Lyft blocking every place dropping, picking up and parking any where the please . In my opinion it is and will probably be the Worst Place IN Vegas.

I arrived Saturday evening around 8:30 and was able to do a self check-in, which was awesome. I went into the room and was surprise at the size and space available for the price. The bathroom was spacious and clean. I would definitely recommend you stay at this hotel.

We always get a very nice suite in the Masquerade Tower at a great price. Parking is very handy and still free while most of the other strip hotels now charge for parking. The Grill Cafe has especially excellent food

Great, happy employees that want to make your stay top notch. Excellent service from Valet Parking, Bell Desk, Reservation desk, and Awards Desk. Food at every restaurant was absurdly good with awesome wait staff. Everybody was REAL at the RIO!

The Voodoo restaurant was a wonderful meal with great atmosphere. It was fun to have dinner and watch the zipline. We will be back for dinner and possibly the zipline if we can get up the courage! It did look fun thougjh!