RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

It was our first time going to Vegas and didn’t know what hotels were good. I made a huge mistake by staying here horrible rooms, hotel is outdated bad, horrible views, and also horrible food in there.!!! I never got my money back from my deposit and we checked out on time and left the room clean. Trust me save extra money for a good quality hotel. The only good thing about the hotel is the people who help you out with the check in machines!!!! Would not return and make the same mistake. The pictures we seen when we booked the hotel are not the same so basically we got scammed!!!

Nasty room My reservation was Blvd view I received mountains view I check in got the room. I found 2 people sleeping I my room Terrible service don't get this hotel Terrible service never get this hotel

This is an angry, frustrated, exhausted guest that stayed at the Rio All Suite hotel & Casino in suite 4004. My reservation was for July 30th and July 31st. I was there for business. My group had several individuals staying at the Rio All Suite hotel & Casino. One of these individuals’ recommender to me the Rio All Suite hotel & Casino. However, my first night there I was awful; I had no sleep due to dogs barking. I am extremely exhausted from them keeping me up all night. So, I decided to go down to the front desk to request a room change around 5:00 am because I didn’t want to experience the same frustration the next night. However, the lady at the front desk told me there was nothing available and was nice enough to take the resort fee off my reservation. The dogs did not stop barking the following night. I spent a lot of money on this hotel, and it wasn't worth it. How does a hotel this big not have any rooms available? I know for a fact at this moment I will never uses this hotel again.What I want is a refund for both nights. Not only did I have to endure two dogs barking throughout the night but walking up to someone breaking the lock to your door is scary and very unsafe.

Came with family for a week vacation. So many issues. We only got two towels for a family of four. Took three days and five requests to finally get two more. Pillows were terrible and blankets limited and we were unable to request any more. Room was just gross. Carpet had large stains that looked like blood or vomit by the side of the bed. The whole room just felt dirty. No coffee maker or microwave in room which made us have to go out for every meal. The casino smelled of smoke when walking through and the hotel did not have a mask mandate but left it up to customers so many people were without. The other, nicer hotels that we visited all had mask mandates to enter. I don’t understand how they could choose this policy when we are in a hot spot in the middle of a pandemic. The hotel really should have done more than make it voluntary. We will be spending more next time for something nicer.

This was a long waited family trip. Due to the pandemic my husband I planned this trip months in advance and it was ruined by the hotel not being clean and running out of towels I had to call “Ivy”, the text messenger, to request towels and received the same message, out of towels. After being on hold for the front desk for 15 minutes, we finally got towels at 11p.