RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

I checked in on December 3.. December 4 I became ill.. The fire department and ambulance as well as security was called to my room.. from Rio suites I was taken to valley hospital which they diagnosed me the flu which I didn't have.. The very next morning the ambulance and fire department as well as security was called back.was taken to spring valley hospital.where I was admitted for pneumonia... I signed myself out of the hospital on the 7of December.. return back to the Rio suites.to speak with someone about giving me,1 additional night only because I had missed my flight because I was in the hospital..they had too get this person that person then a supervisor came and at first she was 175.00 for that night..after about to cry because I'm still weak from the pneumonia she finally came up with something.. I ddnt even spend the night I booked a red eye flight out of there the same day..not to mention.. I left all my discharge papers in my room which had my prescription which I really needed.. I called back and oh boy how I was treated... I was having my mom's friend which is 75plus to go back with her id and me confirming and them knowing... I was treated like I was not important........ Rio suites is not for me...... signed one very unhappy guest

Room and views were great. Not a million loud frat boys announcing every winning hand or roll of dice.Staff was there when needed and not hovering when not. Line for Starbucks was even manageable! Go Rio!

I loved how spacious our room was despite the odd odor. At check in we received a promotion for a free bottle of vodka, rum, or tequila up to 750ml. The folks at the gift shop were kind enough to help us pick a bottle of vodka that qualified for the promo. They also called the front desk to ensure it was actually free after my hesitation. The day before checked out I stopped by the front desk to confirm my card was not charged for the free bottle of vodka. The gal was sweet enough to take the time to confirm it was a promotion and I was not charged. At check out I was charged $43.25 for my free bottle of vodka. After some frustration on my end because I have a flight to catch, the clearly agitated front desk representative asked for the manager. The manager refunded the charge. The promotion given to me at the front desk stated it was free. I had it confirmed with the gift shop once and the front desk twice that it was actually free. I’m not trying to scam to avoid paying, hell I have a respiratory infection and couldn’t even drink it. I traveled with family and thought the free bottle was a nice treat for them. I normally book at the Luxor, but decided to switch it up this year. Can’t say I’ll go back to The Rio after the experience.

we had a great off- strip hotel experience. We were fortunate enough to have great service and an accommodating staff. Rooms are slightly outdated but more than sufficient for our needs. Highly recommend the buffet!

Very nice, I always like going to the Rio This time was an emergency that sent us there. Everything turned out very good. The employees were so nice and friendly. Cannot expect any thing more. Thank you Rio