To start the line was long to get checked in. The kiosks weren't working properly, and there were only 4 desk clerks. Second, we had unexpected 400$ resort and deposit fees. The manager was only able to take off 100$ of the deposit. The clerk checking us out did give us an room upgrade. Considering the room upgrade, and the condition of the room.. I dont even want to know what the rooms they initially had us booked in looked like. There was no microwave, or coffee maker. Our tiny fridge was barely working. We had no tv remote. The smoke alarm kept beeping. Nothing in our room was new. There is no ventilation in the bathroom or otherwise.. Besides the ac that I'm pretty sure is connected to the other rooms. The pillows were so old, and had been washed so many times that the insides weren't even fluffy anymore.. Everything had separated into chunky little balls. There are only two sets of elevators per tower, to go up and down. At one point our set of floors 22-51 had been so over booked that the line to go up took at least 20 min.. And it seemed as though no one had been booked onto floors 3-21.Everything smelled like weed. It was crazy strong. When we got home all our things smelled like it. I bough snacks while we were there, and even my daughter asked why the RICE CRISPY TREATS smelled weird before she took a bite. They where in our room in a plastic container the while time. Parking was ok during the day.. But at night we had to search for it. Saturday night (2/13/21), it was so full we had to park in an area they had blocked off from parking. By morning.. There were 6 double rows of cars wide, and about a football feild deep. There were very few amenities open. Its very hard to get food after 10 on a weekday, 12 on the weekend. We ended up grabbing drinks, and snacks for our room out in town. They dont have any gambling tables open. Slot machines are spread out through the hotel. ATM fees are 10$. It was actually quite depressing in there during the week. Saturday was pretty busy though. The voodoo club on the roof was advertised and open, but you need a key card to get up there. The pool was closed. The spa was closed. Hash house, closed. Stip show, closed. Penn & teller, closed. Wine cellar, closed. Gym, closed. Buffet, closed. Guy Feuri restaurant, closed. Overall we were really disappointed. Defiantly not worth the 1200$ (including extra fees) that we paid to stay there. We did stop by several hotels. Our recomendations are Excalibur, & The plaza. The plaza is right at the end of Freemont. If you're looking for a party weekend.. Its at the plaza. Excalibur is really cool. Most their amenities are open, and its not a ghost town in there. Plus its right on the strip. Stay away from the flamingo!!! The Cromwell has horrible parking!! Fights happen over parking spots. Keep that in mind.
