RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

We landed and came straight to the hotel. Tried to check in at the kiosk and we were told our room wasn’t ready at 9:45 pm. That wasn’t going to work so we waited in line. Checked in fine with the person. We went to our room, neither key worked. Back to the lobby we go. Waited in line again, then decided to see if kiosk worked. I waited while husband printed two keys at kiosk. I went to room to try new kiosk key. It worked. I texted husband who was still waiting in line. Got to room - safe is locked and won’t open. They will send someone but we have to be here and they can’t give us an estimate of how long it will be. There is toilet paper hanging from vent in bathroom. Do they check and clean the rooms between people. It’s just gross. This is just the first hour. I can’t wait to see what the rest of the weekend has for us.

I'd like to say it's comforting to see so many had the same horrible experience I had, but it's not. I can't speak for the other reviewers but this "resort fee" was surprised on me. It wasn't until *after I paid for the non-refundable room with taxes and fees that I was notified that I now owed and extra nearly $80. Like the review title says, they don't care. The staff at the desk are just there to complete a transaction, not to help or make sure you have a nice experience. That attitude never changed despite pointing out what everyone else has, that most "resort" type features were closed, including room service. They didn't care about the over-flowing food garbage by the elevator that was there for a total of 2 calendar days and still there when I checked out. I only stayed for 2 nights, but upon the morning of my check-out I found a huge blood stain in the sheets. The bed was made so that it was on the underside, which I didn't see until I pulled the sheet open to look for my glasses. They didn't care about that either. If you've ever been to an old decaying shopping mall, this is the vibe at the Rio. It's a dying hotel and they will take what they can wring out of you and will not care if you are happy about it or not. If Caesar's Entertainment actually reads this, it would take a minimal amount of effort to make guests feel like...guests. There were several chances to make it right with me. I'm leaving this review because none of your representatives gave a damn and your check-out receipt asked me to leave a review here. How this place has 3 1/2 stars I have no clue.

Save your self the time and money and do not stay here. Pictures on line do not even begin to give an accurate description of this horrendous hotel. After being moved to, two different rooms in two separate Towers we finally decided to check out and find a room across the street on the strip.

Shocked when we opened the door to our suite. Run down, huge stains on the furniture and on the carpet. Dingy. Not at all like it used to be. I heard they sold the property. I wonder if they stopped caring?

They charged me a daily resort fee even though the pool, fitness center and several restaurants were closed. I wound up checking out several days early and they continued to charge me a resort fee for days after I checked out.