RIO ALL-SUITE LAS VEGAS HOTEL & CASINO

We booked this hotel on their website for our anniversary trip. When we arrived to check in they did not have our reservation. We had our confirmation number and they said the reservation was not in our name but someone else's name and address was attached to our reservation with our credit card number. After the front desk person arguing with us, she was able to find us a room for our 3 night stay. They offered us a $10 food credit for our inconvenience and never offered an apology. We got to our room and while it was very large, it was very dated. The shower had mildew growing in the track of the door. The view was great but the window was filthy. I will never stay here again as there are so many to choose from in Vegas and I will never recommend this property to anyone.

The room looked ABSOLUTELY NOTHING like the picture of the room I booked on the website. Rooms were dated, carpets as fixtures were nasty. I paid close to $800 for 4 nights. This hotel is highly over priced for the quality.

Given wrong room told, that all the type I paid for was sold and too bad, the door broke and could not access room for over an hour then had to sit there for another hour while maintenance fixed it No staff, the majority of the pool complex. Was closed and then they kept the fountains off on the one pool that was open. Paid $300 for a cabana with a 20% gratuity and $175 minimum at the bar only to have our tv not work and told no refunds. Still charged full price for every thing and if you needed to ask a question or for help there was no staff to answer.

Took 3 hours to get luggage from bell desk yesterday as they never got the order even though we had text session with Ivy concierge and2 calls to the front desk. We requested to have room cleaned- didn’t happen. This is our 3rd visit to Rio and we are very disappointed.

This hotel is in dire need of updating. We stayed there because it was cheap and now I regret it. We spent a lot of money on Ubers to the strip. Should have just stayed on the strip or downtown. It’s a shame to see such an iconic hotel in such ill shape.