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Frequently Asked Questions

Is there an extra charge for these services?

There is absolutely no charge for this service as long as you book your rooms with Total Experiences. There are no hidden fees - you only pay for what you reserve.

What's the catch? How can this type of personal service really be free?

We aren't a third party service or concierge. We own all the properties and manage the offerings, so we have all the resources in house to help you create the best group experience. Total Experiences offers exclusive benefits that only we can offer.

Which hotels are part of Total Experiences?

Our Las Vegas properties include: Caesars Palace, Paris, Planet Hollywood, Harrah's, Bally's, Rio All-Suite Hotel & Casino, Flamingo, The LINQ and The Cromwell. 

Our Atlantic City properties include: Bally's Atlantic City Casino Hotel, Caesars Atlantic City Casino Hotel and Harrah's Resort Atlantic City Casino Hotel

Our Lake Tahoe properties include: Harrah's Lake Tahoe Casino Hotel and Harvey's Lake Tahoe Hotel and Casino.

What kind of VIP treatment do I get?

Our specialists will work closely with you to let you know what levels of insider access your group qualifies for. The more your groups books, the better the upgrades and VIP benefits. This might include VIP check-in, access to our private lounges, VIP entry to nightlife venues, a personal concierge on site that is only available to Total Experiences guests.

Can you book outside shows, dining and activities?

Our goal is to create the best Total Experience for your group. If our properties don't offer what you are looking for, we would be happy to assist you with outside venues.

What if I am a Total Rewards member - how does this work with my benefits?

Offers should be booked directly online or via your casino host. If you’re booking five or more rooms in addition to the offer, Total Experiences can help with other needs