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Contact Us

Are you having trouble booking online or do you have further questions that were not answered in our Travel Information area? If so, one of our friendly agents would be happy to assist you.

If you are interested in booking, please have your Caesars Rewards number available. In addition, if you are traveling internationally, please have your passport ready. For questions regarding existing reservations, please have your confirmation number handy. 

Business Hours*:

Monday - Friday: 6 A.M. - 6 P.M. Pacific Standard Time

Saturday: 7 A.M. - 3:30 P.M. Pacific Standard Time 

Closed Sunday 

*Times subject to change during holiday periods

Holiday Closures: 

New Year's Day

4th Of July

Thanksgiving

Christmas

Reservations Agent: 

Laughlin - (800) 315-9113

Atlantic City - (800) 468-1950

Biloxi - (855) 441-5338

Tunica - (888) 900-9537 

Cancelation Documentation:

  • Email: ESSAirCharter@caesars.com ;
    • Subject Line: Refund Request - Last name, First Name, Caesars Rewards #
  • Address: Caesars Enterprise Services, LLC, Attention: Caesars Rewards Air Refunds, 3645 Las Vegas Blvd. So. Las Vegas, NV 89109