Tunica Roadhouse

Overall, Harrah's Lake Tahoe. is really nice for a 30+ year old hotel. Employees are friendly and helpful, parking is easy, and rooms are clean (with two full bathrooms 😀). We always have been assigned an unremodeled room, which includes a little alcove with coffee pot. The remodel removed the alcove in favor of a super large closet and no coffee pot...sad. Positive: refrigerator is still in the room 😊 and furnishings are fresh.

Joke.. Checked in at the Diamond Counter as I was told I was getting a executive suite,.. LOL Far from it! Concierge was actually very nice... Furniture in the room was all nicked up, remote for the TV was missing the back to hold the batteries in.. Really..But I notice they spent the money to start charging for parking..

Stayed for two nights and the experience outside of the hotel was amazing. When I first checked in to my room it was great because I was 3 hours early and early check-in fees were waved. After checking in to my room and going into my room, it was clean and had two really nice bathrooms. My fiancé and I appreciated not having to use the same restroom when preparing to go out. However the couch was a lot more comfortable than the bed we slept on. My fiancé and I would wake up looking at each other with such discomfort as if hulk hogan body slammed the crap out of us on our neck. The pool was really nice. The casino was the worse experience for me. After being verified I was 23 years of age to be approved through rewards program, I was gambling for a couple of hours and won $250 and cashed out the ticket. Again ID was given to claim my money. After, I purchased a drink with my winnings and ID was required with purchase which I was fine with, it’s the law. Then, an employee approached me while I was at a machine and requested to show ID out of nowhere and implied if I didn’t show she would have me escorted out of the hotel by security. I thought that was rude being that I was checked into a stone made bed at the resort. So I asked to speak to a supervisor and he was no help. He kept demanding ID and it’s there job to make sure. I replied I understood but why am I the only person to be asked if it’s there job. Why ask me for ID when I already have a drink in my hand. If it’s your job to ask for ID and I already have a margarita over the rocks your doing a magnificent job. The supervisor got mad and threatened me to be forced by security to present ID. The incident was resolved by me walking away and getting another round but I felt uncomfortable going back to gamble when you have a supervisor, an employee and security observing every step you take. So, I stopped gambling and went to my room. Harrah’s probably lost out on a few thousand dollars that I gambled at a different casino. Way to train your employees to harass and chase your money away Harrah’s.

We had a beautiful sweet. We really enjoyed it. The host told me to charge the room service to my room and then when I check out they will adjust my bill. When I went to check out Linda the tacky lady behind the desk in the diamond check out told me I lost only $500 last night and they won't comp me my $50 room service. I have asked twice for my receipt. Still do not have a receipt I have to look at my credit card. What a way to run a business so sad

Our trip started with being over charged at check in. We never recieved any help with that even after writing the company. Our room was filthy and the furniture was damaged. We had ants in our room. The people next to use banged on the wall 2 of the 4 night's we stayed. Staff was very rude at check in and housekeeping flat out refused to service our room the second day of our stay. We use to love staying here but I'm not sure if we will ever be back after this trip. What happened to the old roadhouse?