Tunica Roadhouse

The women in the family met up in Lake Tahoe. So much to do!!! We now have many great memories that will be tough to top next year!Many activities in the hotel and out in the town. Karoke, Jacuzzi, Dancing, Gaming, Champaign sunset boat tour, Paint and Wine, Gondola ride and so much more.

Very clean! We got a smoking room that did not smell like smoke at all. The room was huge with a safe and large bathroom. There was also a nice jetted tub. We stayed two nights and gambled at both the Horseshoe and Gold Strike. We never moved our car. Very satisfied.

First time leaving a negative review!! I tried to talk to casino host or supervisor, but they do not have one on site after 11pm. I complained on 2nd day because we didn't have a TV remote and room wasn't cleaned. They did clean it that day , but never cleaned 3rd day. We stayed 4 nights and room was only cleaned 1 time!!! They really really need to work on GOOD CUSTOMER SERVICE!!! The dealers need to at least act like they enjoy working there. Deli help was sitting at tables playing on there phones, so you had to ask them to get up to wait on you! The 1 star is because there breakfast place Hash House was FANTASTIC! (Except for servers boyfriend had to get up from his table to go tell server we where waiting to be sat) Supervisor in whole casino needs to really walk through the casino and realize that they have a problem. I left supervisor a message to call me about my stay, so let's see if they do!

The room was clean and attractive, but it was over priced for what you get. Our room was right next to the elevators, which I could hear running most of the night. The bed was one of the most uncomfortable beds I have ever slept in and I was exhausted by morning. I had only been asleep for about 3 hours when the cleaning people banged on my door at 8:00 AM to see if I was ready to check out, the check out time is 12:00 noon. When I checked out I asked the front desk person if they had credited my points to my card. She said no, I asked if she would do it and she said she could not do it. I had used valet parking and there was a parking charge on my bill. When I asked for my car from the valet service, they charged me again. I showed him my bill and he said he didn't know what the charge was for but it didn't match my valet ticket number. There was such a long line at the desk checking out, and they only had two people working, that I decided to forget about the extra parking charge and left. I will not be staying at Harrah's in South Lake Tahoe, CA again.

Check in was easy enough, room was very spacious. However, it is obvious with the closure of the downstairs casino, the hotel is going to follow soon. The exterior of the hotel is falling into disrepair, and rooms are very dated and in need of routine maintenance. Only outlets are located on outside walls, so be prepared to leave your phone charging on the floor. Bathroom had lackluster amentities and had to shower in the dark due to a light being out. Bed frame was bent out into the room (watch out for stubbing your toes in the dark) and pillows were probably the worst we've seen in a hotel at any price. We chose this hotel because we just wanted a one night stay for a concert at the Horseshoe and it was the cheapest in the complex. It was sufficient, but I would consider staying elsewhere next time.