Responsible Gaming

The state of Michigan is committed to ensuring sports betting is offered within the state in a safe, fun, and entertaining way. Therefore, it provides a helpline and referral service for those who are or might be exhibiting compulsive gambling behavior. If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER.

Please note, in Michigan, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering. Caesars Sportsbook reserves the right to institute repercussion for any individuals suspected of being an underage player.

Repercussions may include immediate stoppage of play, account closure, and confiscation of winnings.

Rules of Responsible Gambling

The decision to gamble is a personal choice. No one should feel pressure to gamble - from others or themselves. Gambling should not be perceived as essential to having a good time. There are times when people should not gamble. Certain emotional states can heighten the risks associated with gambling. Avoid gambling when feeling lonely, angry, depressed, stressed, or when coping with the death of a loved one. Similarly, gambling should not be used as a way to solve personal or family problems, or to impress others. Never gamble when it interferes with work or family responsibilities, when in recovery for addictive disorders or dependencies, when the gambling is illegal, or when trying to make up for prior gambling losses.

Myths about Gambling

Players often believe in false myths regarding gambling. While the list below is by no means an exhaustive list of gambling myths, some of the more commonly held myths are:

• A player’s luck changes the more he gambles.

• If a player increases the value of his bets, he will win his money back.

• That a player can have a lucky day.

• Tracking previous results can help a player forecast the coming results.

• If a player plays on more than one casino game or in more than one poker game at a time, he will increase his chances of winning.

• That a player can develop a special strategy that will help him win.

• Knowing a game well will increase a player’s chances of winning.

• It’s not possible to become addicted to something like gambling.

• To be a problem gambler a player has to gamble every day.

• If a player can afford to gamble then he can’t be a problem gambler.

• Only irresponsible people become addicted to gambling.

• Problem gambling is easy to recognize.

Risks Associated with Gambling

Gambling can have an impact on a players life, some of the risks associated with gambling are:

• Losing more money than you budget for.

• Spending more time gambling than you intend.

• Neglecting loved ones.

• Declining self-esteem.

• Increased stress and anxiety.

• Developing a preoccupation with gambling.

• Placing increasingly larger bets in order to get a rush.

• Gambling to escape or to improve your mood.

• Playing to escape from reality.

• Heightened states of euphoria which may affect your judgment.

Signs and Symptoms of Gambling Disorders

The following highlights a number of questions a player should ask himself and his loved ones to help identify potential signs of a gambling problem. While these questions are not a diagnostic, psychological, or medical test and should not be used as such, many people who have called gambling help lines have answered yes to one or more of the following questions:

• Do you lose time from work due to gambling?

• Is gambling making your home life unhappy?

• Is gambling affecting your reputation?

• Have you ever felt remorse after gambling?

• Do you ever gamble to get money to help pay debts or solve other financial difficulties?

• Does gambling decrease your ambition or efficiency?

• After losing, do you feel you must return as soon as possible to win back your losses?

• After a win, do you have a strong urge to continue and win more?

• Do you often gamble until your last dollar is gone?

• Do you ever borrow to finance your gambling?

• Have you ever sold any real estate or personal property to finance gambling?

• Are you reluctant to use "gambling money" for normal expenditures?

• Does gambling ever make you careless about the welfare of your family?

• Do you ever gamble longer than you had planned?

• Do you ever gamble to escape worries or trouble?

• Have you ever committed or considered committing an illegal act to finance gambling?

• Does gambling make you have difficulty sleeping?

• Do arguments, disappointments, or frustrations create an urge to gamble?

• Do you have an urge to celebrate good fortune with a few hours of gambling?

• Have you ever considered self-destructive behavior as a result of your gambling?

Click on the following links that can provide resources to prevent Underage and Problem Gambling:

The National Council on Problem Gambling

The Department of Drug and Alcohol Programs’ Gambling Addiction Participating Provider List

Gamblers Anonymous of MI

National Suicide Prevention Lifeline (1-800-273-TALK(8255)

Betting should be fun but it's important to know what your limits are. Our gambling controls page allows you to control your betting behavior. If you or someone you know has a gambling problem and wants help, call 1-800-GAMBLER,

Caesars Sportsbook provides players several limit options to enjoy their gaming experiences responsibly.

–Each of the following responsible gaming options are available for players and players can use as many of the available options as they choose -

Deposit Limit

– Set the maximum deposit limit for a selected time frame: Daily, Weekly, or Monthly.

Spend Limit

– Set the maximum spend (bet) limit for a selected time frame: Daily, Weekly, or Monthly.

Daily Time Limit

– Set the maximum time (measured in hours) that a player may spend playing on an Internet gaming system.  Time is measured from a player’s log in to log off.

Cool Off Time Limit

-Select if the player wishes to take a break from his or her account for 3 to 30 days.

The responsible gaming limits timeframes:

1.The Daily limit is set as a recurring daily limit, effective for 24 hours from midnight to midnight each day.

2.The Weekly limit is set as a recurring weekly limit, effective from Monday at midnight, as the first day of the current week, until the next Monday at midnight, and weekly thereafter.

3.The Monthly limit is set as a recurring monthly limit, effective from midnight of the first calendar day of this month until midnight of the last calendar day of this month, and monthly thereafter.

Please note that once a limit is set you may decrease it (make It more restrictive) at any time with immediate effect, but there will be a waiting period until the end of the existing limit period to increase any limits (make them less restrictive).

Any activity within a daily, weekly, or monthly limit period, including activity that occurred before a limit is set, is included when calculating deposit, spend, or daily time limits.

Click Here to Set Deposit, Spend, Time or Cool Off Limits (must be logged in, Click Here to log in)

• Consideration of a request for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.

The address to send Self-Exclusion and Reinstatement Forms to is:

Caesars Digital

Office of Responsible Gaming 6325 S. Rainbow Boulevard Las Vegas, NV 89118

Opt Out Program

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from Caesars Sportsbook by emailing responsiblegaming@caesarssportsbook.com or marketing@williamhill.us or by calling (855) 474-0606.

Customers may also write to us at:

Caesars Digital

Marketing Department

6325 S. Rainbow Blvd., Suite 100 Las Vegas, NV 89118

In Michigan, it is unlawful for any individual who is under 21 years of age or is noticeably intoxicated or impaired to engage in sports wagering.

Copyright © 2020 American Wagering, Inc. All Rights Reserved.

Capitalized terms not defined herein have the definitions set forth in the General Terms of Service. If there is a conflict between the references made herein and the General Terms of Service, the General Terms of Service shall control.

Underage gambling is a criminal offense and any person who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.

American Wagering, Inc., d/b/a William Hill and Caesars Sportsbook (collectively referred to as “the company” or “we,” “us,” or “our”) excludes minors (persons under the age of 21) from gaming, so we will always ask for proof of age during the registration process. During registration, your social security number will need to be included on the registration form, which will be automatically verified by us, along with other information you provide. If there is an issue with the initial verification process, you will be required to provide your qualifying picture ID and your utility bill for further verification.

If you know someone under the age of 21 who is registered with us, please contact us immediately at support-mi@caesarssportsbook.com.

Federal Law prohibits and restricts wagering on the Internet (including, but not limited to, such prohibitions and restrictions set out in 18 U.S.C. §§ 1084 et seq. (‘The Wire Act’) and 31 U.S.C. §§ 5361 through 5367 (‘UIGEA’)). It is a Federal offense for persons physically located outside of Michigan to engage in Internet wagering through a Michigan casino.

Real-money gaming on the Platforms is restricted by the Michigan Gaming Control Board to users who are physically located within the state of Michigan. To confirm your

desktop/laptop location, we use a third-party method using IP address and Wi-Fi signal. If one of the two is not confirmed, you will not be allowed to use the Services. To confirm your mobile device location, we use a third-party method using carrier cell tower and Wi-Fi signal. If your mobile device location is not confirmed, you will not be allowed to use the Services. We cannot guarantee that your device will be able to successfully use the location services. If we or our third-party providers are unable to precisely track your location for any reason, you may be prevented from accessing or using the Services. We are not liable for your inability to access or use the Services.

By registering to use the Services, you consent to the monitoring and recording by us (or our service providers) and/or by the Michigan Gaming Control Board of any wagering communications and geographic location information for the purpose of determining compliance with the Act.

We will handle all information collected through the location services in accordance with our Privacy Policy. If you have any questions or concerns regarding the location services, you may contact us at support-mi@caesarssportsbook.com or at (855) 474-0606.

Full Terms of Service can be found here.

Account Safety and Sharing – Your email address and password created on account registration should not be shared with anyone. As an approved player, you are explicitly prohibited from allowing others access to your account. You are solely responsible for the security of your email address and password, and all activities that occur under your account.

If you suspect someone has gained unauthorized access to your account, notify us by email at support-mi@caesarssportsbook.com.

Auto-lock - You are responsible for maintaining the confidentiality of your email address and password and for restricting access to your remote wagering account, including utilizing device screen-locking features to protect from unauthorized use.

2-Factor Authentication – It is recommended you enable 2-Factor Authentication (“2FA”) as an added layer of security for your account. After logging in, from ‘My Account’ select the ‘Security Settings’ link, from which you’ll be able to switch on 2FA.

Forgotten password - There is a forgotten password link on the login prompt. By entering your email address, an email will be sent to your registered email address with steps to reset your password.

How to change your password – From ‘My Account’ click on your name to see further account details. In here you will see the option to click ‘Change Password’.

Account history – After logging in, from ‘My Account’, selecting ‘My Transactions’ will give a list of all wagers, deposits and withdrawals on your account from the last 6 months. For information on wagers placed over 6 months ago, you may contact us at support-mi@caesarssportsbook.com or at (855) 474-0606.

Closing my account – To close your account, please contact us at support-mi@caesarssportsbook.com or at (855) 474-0606.

Disputes

Stage 1 - You can contact us at any time to register a complaint, and our friendly staff will be happy to try and resolve the situation for you. You can contact us via phone, email or live chat at support-mi@caesarssportsbook.com or (855) 474-0606.

Please note that it can take up to 72 hours for us to respond to your complaint.

Stage 2 – If you are not satisfied that your complaint has been resolved, you can escalate by contacting the Customer Support Manager at support-mi@caesarssportsbook.com Your email should have the following information included.

We will review your complaint and respond to the email address that we have on file within five working days, to let you know our final response.

If you are not satisfied with our final response, you can contact the Complaints Manager or the Managing Director’s Office of the Gaming Control Board. You can e-submit a complaint to the Board by completing a dispute form online.

You may contact the Gaming Control Board by calling (313) 456-4100.First and last nameDescription of the what has happened and details of any communication with the Customer Support team Your contact details