Responsible Gaming

Responsible Gaming

Caesars Sportsbook is committed to ensuring that sports betting remains a source of fun and entertainment for all Tennessee customers. The Tennessee REDLINE is a 24/7 addiction treatment and recovery hotline that connects Tennessee bettors with addiction treatment and recovery services, including gambling addiction. The Tennessee REDLINE is coordinated by the Tennessee Association of Alcohol, Drug and other Addiction Services (TAADAS) and funded by the Tennessee Department of Mental Health Substance Abuse Services.

If you or someone you know is experiencing problems with your gambling, Caesars Sportsbook encourages you to visit the TAADAS website by clicking here or calling 1-800-889-9789 for confidential information and assistance.

Limit Setting in Tennessee

Caesars Sportsbook empowers its players by offering them several limit options to enjoy their gaming experience responsibly.

Caesars Sportsbook limit setting capabilities are found here.

Opt-Out Program

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from Caesars Sportsbook by emailing responsiblegaming@caesarssportsbook.com, or marketing@williamhill.us, or by calling (855) 474-0606. Customers may also write to us at:

Caesars Digital

Marketing Department

6325 S. Rainbow Blvd., Suite 100 Las Vegas, NV 89118

Betting should be fun but it's important to know what your limits are. Our gambling controls page allows you to control your betting behavior. If you or someone you know has a gambling problem and wants help, call 1-800-522-4700,

Caesars Sportsbook provides players several limit options to enjoy their gaming experiences responsibly.

–Each of the following responsible gaming options are available for players and players can use as many of the available options as they choose -

Deposit Limit

– Set the maximum deposit limit for a selected time frame: Daily, Weekly, or Monthly.

Spend Limit

– Set the maximum spend (bet) limit for a selected time frame: Daily, Weekly, or Monthly.

Daily Time Limit

– Set the maximum time (measured in hours) that a player may spend playing on an Internet gaming system.  Time is measured from a player’s log in to log off.

Cool Off Time Limit

-Select if the player wishes to take a break from his or her account for 3 to 30 days.

The responsible gaming limits timeframes:

1.The Daily limit is set as a recurring daily limit, effective for 24 hours from midnight to midnight each day.

2.The Weekly limit is set as a recurring weekly limit, effective from Monday at midnight, as the first day of the current week, until the next Monday at midnight, and weekly thereafter.

3.The Monthly limit is set as a recurring monthly limit, effective from midnight of the first calendar day of this month until midnight of the last calendar day of this month, and monthly thereafter.

Please note that once a limit is set you may decrease it (make It more restrictive) at any time with immediate effect, but there will be a waiting period until the end of the existing limit period to increase any limits (make them less restrictive).

Any activity within a daily, weekly, or monthly limit period, including activity that occurred before a limit is set, is included when calculating deposit, spend, or daily time limits.

Click Here to Set Deposit, Spend, Time or Cool Off Limits (must be logged in, Click Here to log in)

In the state of Tennessee, Caesars Sportsbook customers can self-exclude from further wagering for twelve (12) months or five (5) years if they feel at risk of developing gambling-related problems. Patrons may exclude directly through the sports book or by mailing in a Caesars Sportsbook Self-Exclusion form.

Please note, all Tennessee patrons who wish to self-exclude may also self-exclude from all other operators in the state by checking the box on the mobile application or the website that states:

• "I understand that by checking this box I am authorizing Caesars Sportsbook to share this self-exclusion request with the Tennessee Sports Wagering Advisory Council for the purpose of sharing the request with other licensees in Tennessee and being added to the other operators’ self-exclusion lists for the same duration."

A patron’s self-exclusion request also includes the exclusion of all Caesars Sportsbook privileges, including Caesars Sportsbook Reward Card benefits, play privileges, direct mail marketing, special promotions, offers, and events via push notifications, e-mail, and other means, including SMS messaging.

The privileges are excluded for the duration of the exclusionary period. This request will be applicable at all Caesars Sportsbook owned and operated properties, including all properties that are opened or acquired after the date of the request.

Caesars Sportsbook's US Self-Exclusion program will ban the requestor from the Tennessee-based Caesars Sportsbook online sportsbook. After twelve (12) months or five (5) years from the date of acknowledgment of enrollment in the program, a patron may request reinstatement of privileges, in writing, by completing a Reinstatement Form.

Please send Self-Exclusion and Reinstatement forms to:

Caesars Sportsbook

Office of Responsible Gaming

6325 S. Rainbow Boulevard

Las Vegas, NV 89118

To learn more about Caesars Sportsbook’s Responsible Gaming click here

I want to reopen my account after a period of self-exclusion  

Please note: At the completion of one's Self-Exclusion period, the following actions are mandatory for consideration of reinstatement.

• A standardized letter should be sent to The Caesars Sportsbook Office of Responsible Gaming indicating one's interest and intent to return to Caesars Sportsbooks.

• Requestors cannot be found to have breached their current Self-Exclusion agreement at any time within exclusion period.

• Only those who have fulfilled the self-exclusion term as outlined per jurisdictional requirement and adhere to items one and two shall be considered for reinstatement.

• Consideration of a request for reinstatement of privileges will occur no sooner than thirty (30) days from receipt of the properly completed and executed Reinstatement Form.

The address to send Self-Exclusion and Reinstatement Forms to is:

Caesars Digital

Office of Responsible Gaming

6325 S. Rainbow Boulevard

Las Vegas, NV 89118

Opt Out Program

Upon request, a customer may opt-out of receiving marketing communications including SMS messaging from Caesars Sportsbook by emailing responsiblegaming@caesarssportsbook.com, or marketing@williamhill.us, or by calling (855) 474-0606.

Customers may also write to us at: Caesars Digital

Marketing Department

6325 S. Rainbow Blvd., Suite 100

Las Vegas, NV 89118

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