Below are the answers to some Frequently Asked Questions about Caesars Rewards and Caesars Sportsbook.
Tier Credits are earned based on your casino gaming, hotel, dining and entertainment activities at over 50 Caesars Rewards destinations. Now, Tier Credits can also be earned with Caesars Sportsbook apps and most Caesars Sportsbook retail locations. The Tier Credits you earn in a calendar year (January 1 through December 31) add up to your annual Tier Score, which determines your Tier Status within Caesars Rewards. To learn more, please visit https://www.caesars.com/myrewards/earn-and-redeem.
Reward Credits are earned based on your casino gaming, hotel, dining and entertainment activities at over 50 Caesars Rewards destinations. Now, Reward Credits can also be earned with Caesars Sportsbook apps and most Caesars Sportsbook retail locations. Reward Credits are your comps to use for free play, hotel stays, dining, and more at all Caesars Rewards destinations and our network of Caesars Rewards partners. To learn more, please visit https://www.caesars.com/myrewards/earn-and-redeem.
Online Reward Credits are earned with the Caesars Sportsbook and Caesars Sportsbook & Casino apps. Within these apps, Online Reward Credits can be transferred to your main Reward Credit balance to be redeemed anywhere Reward Credits are accepted.
Sports Bets: 1 Tier Credit and 1 Reward Credit are earned for every $5.00 you stand to profit on sports bets. Example: If you bet $10 to win $30 ($20 profit), you would earn 4 Tier Credits and 4 Reward Credits. If you bet $100 to win $105 ($5 profit), you would earn 1 Tier Credit and 1 Reward Credit.
There is an earning cap of 10x (ten times) the wager amount. Example: If you make a $10 sports bet, at most you can earn 100 Tier Credits and 100 Reward Credits for that wager.
Sports Bets: 1 Tier Credit and 1 Online Reward Credit are earned for every $5.00 you stand to profit on sports bets. Example: If you bet $10 to win $30 ($20 profit), you would earn 4 Tier Credits and 4 Online Reward Credits. If you bet $100 to win $105 ($5 profit), you would earn 1 Tier Credit and 1 Online Reward Credit.
There is an earning cap of 10x (ten times) the wager amount. Example: If you make a $10 sports bet, at most you can earn 100 Tier Credits and 100 Online Reward Credits for that wager.
Online Casino: Please visit https://www.caesars.com/myrewards/earn-and-redeem.
No – Tier Credits earned through any Caesars Sportsbook retail location, kiosk or app are added to the same Tier Credit balance in your Caesars Rewards account.
No – Tier Credits earned through any Caesars Sportsbook retail location, kiosk or app are added to the same Tier Credit balance in your Caesars Rewards account.
Please allow up to 24 hours for earned Tier Credits and Reward Credits to reflect in your account. Tier Credits and Reward Credits earning will also be reflected in the Caesars Rewards eStatement.
For assistance with your Caesars Rewards account please visit https://www.caesars.com/help-and-support. Please note, Online Reward Credits are available only within Caesars Sportsbook or Caesars Sportsbook & Casino apps and will not be shown in your main Caesars Rewards account.
At this time, Reward Credits cannot be redeemed directly for bets or free play at Caesars Sportsbook retail locations, kiosks or apps.
To download the Caesars Sportsbook app available in your state, please visit www.caesars.com/sportsbook.
The Caesars Sportsbook & Casino mobile app is available today in Michigan, New Jersey and West Virginia.
The Caesars Sportsbook mobile app is available today in Colorado, Indiana, Iowa, Michigan, New Jersey, Tennessee, Virginia and West Virginia. In Michigan, New Jersey and West Virginia, the app is called Caesars Sportsbook & Casino.
The Caesars Sportsbook by William Hill app is available today in DC, Illinois and Nevada. Bettors are required to be at or near a Caesars Sportsbook retail location in these states in order to register for the Caesars Sportsbook by William Hill app.
There is no difference in earning of Tier Credits to your Caesars Rewards account with any of the Caesars Sportsbook apps. With Caesars Sportsbook by William Hill, Reward Credits are earned directly into your Caesars Rewards account. With Caesars Sportsbook and Caesars Sportsbook & Casino, Online Reward Credits can be earned which soon can be transferred to your main Reward Credit balance. For more information, please visit https://www.caesars.com/myrewards/earn-and-redeem.
The award-winning Caesars Rewards mobile app is the best way to access your Caesars Rewards account, access available offers and explore all destinations in the Caesars Rewards Empire. Sports betting and online casino games are not available in the Caesars Rewards mobile app.
To download the Caesars Rewards mobile app, please visit https://www.caesars.com/mobile.
Some Caesars Rewards account features, such as viewing your current Tier Score and Reward Credit balance, may also be available in the Caesars Sportsbook and Caesars Sportsbook & Casino apps. To download the Caesars Sportsbook app available in your state, please visit www.caesars.com/sportsbook.
Please visit www.caesars.com/promos to learn more about the Caesars Sportsbook online promotions available for your location.
Yes! Based on your Caesars Rewards Tier Status, you may be eligible for exclusive benefits with the Caesars Sportsbook family of mobile apps. Please visit https://www.caesars.com/myrewards/benefits-overview to see the new benefits available today.
With the exception of these locations below, all Caesars Sportsbook retail locations at Caesars Rewards destinations and elsewhere are able to help you earn Tier Credits and Reward Credits on your sports bets.
- Grand Traverse Leelanau Sands Casino, MI
- Grand Traverse Turtle Creek Casino, MI
- Mountaineer Casino, WV
Please visit https://www.caesars.com/myrewards/earn-and-redeem
The Caesars Race & Sportsbook Nevada Rewards Card is used exclusively to earn on horse racing bets placed in the state of Nevada. Customer can earn rewards equivalent to 4% of your wager that can be used for limited amenities including dining comps. For more information, and to obtain a Caesars Race & Sportsbook Nevada Rewards Card, please visit a Caesars Race & Sportsbook location at a Caesars Rewards destination in Las Vegas, Reno, Lake Tahoe, or Laughlin, Nevada.
A Caesars Rewards card is not required at Caesars Sportsbook retail locations, but having your card may provide a better earning experience. Your Caesars Rewards account number can be presented to the ticket writer at the time of placing the bet to earn Tier Credits and Reward Credits.
At select Caesars Sportsbook retail locations, you may also be able to enter your Caesars Rewards number in the Caesars Sportsbook kiosk or swipe your Caesars Rewards card to earn with Caesars Rewards.
You may find your Caesars Rewards account number printed on your Caesars Rewards card, displayed in your Caesars Rewards mobile app, or by signing in to your Caesars Rewards account at www.caesars.com/myrewards . At a Caesars Rewards destination, you may also request assistance at the local Caesars Rewards desk, or reprint your Caesars Rewards card at a reprint kiosk (where available). Only the account number is needed to earn with Caesars Rewards through Caesars Sportsbook retail locations; a printed card is not required, but having your card present may provide a better earning experience.
No – the Caesars Rewards number must be entered or presented at the time the bet is placed in order to earn Tier Credits and Reward Credits.
A Caesars Rewards main account number is required to earn Tier Credits and Reward Credits with Caesars Sportsbook retail sportsbooks, kiosks or apps. To sign up for a free Caesars Rewards account, please click here.
All sportsbook locations at Caesars Rewards destinations previously branded as William Hill are now known as Caesars Sportsbook. Similarly, all race & sportsbook locations at Caesars Rewards destinations are previously branded William Hill now known as Caesars Race & Sportsbook. William Hill continues to operate sportsbooks at some locations outside the Caesars Rewards Empire.
The ability to earn with Caesars Rewards is available at most Caesars Sportsbook retail locations and with all online apps from Caesars Sportsbook. It is not available at other sportsbook locations or brands.
Previously earned William Hill Rewards points may still be redeemed through March 31, 2022 at the Caesars Sportsbook location where they were earned. For more information, please check with the ticket writer at your local Caesars Sportsbook location.
The William Hill Rewards Club will not be integrated with Caesars Rewards. It will not be possible to link a William Hill Rewards Club account with a Caesars Rewards account.
We are working towards a seamless transition of the Fan Club, and Club GVC loyalty programs into Caesars Rewards, to create the largest casino loyalty program in the world.
Enjoy the benefits of both Caesars Rewards and Eldorado loyalty programs by linking your accounts. Keep all your current tier status, Tier Credits, loyalty currency and benefits.
Enjoy the benefits of both Caesars Rewards and Eldorado loyalty programs by linking your accounts. keep all your current tier status, Tier Credits, loyalty currency and benefits.
Below are the answers to some Frequently Asked Questions about the transition of loyalty programs:
Caesars Rewards is the loyalty program of Caesars Entertainment, connecting millions of active members worldwide. With Caesars Rewards, members have access to a large network of hotel and entertainment options in the gaming industry and can earn benefits and rewards while they take advantage of endless amenities.
Fan Club, and Club GVC are the loyalty programs used at various destinations. The name of the loyalty program at each destination today is listed below:
| Destination | Loyalty Program |
Isle of Capri Casino Hotel Lula | Fan Club |
Grand Victoria Casino Elgin | Club GVC |
Please visit Caesars.com/destinations for a list of all destinations in the Caesars Rewards network.
Loyalty currency refers to the currency used by each loyalty program which allows members to earn and redeem rewards within that program today. The name of the loyalty currency in each loyalty program of Caesars Entertainment and Eldorado Resorts is listed below:
Loyalty Program | Loyalty Currency |
Caesars Rewards | Reward Credits |
Fan Club | Reward Points |
Club GVC | Power Points |
You are now able to link your Fan Club / Club GVC account to your Caesars Rewards account, or sign up for a new Caesars Rewards account to link with your existing Fan Club / Club GVC loyalty program. This will allow you to match Tier Status and transfer loyalty currency between the accounts to use within the Caesars Rewards network.
You are now able to link your Caesars Rewards account to your Fan Club / Club GVC account. This will allow you to match Tier Status and transfer loyalty currency between the accounts to use at the respective destination at which each loyalty program is used.
You will continue to earn Reward Credits, Tier Credits, Tier Points, Reward Dollars, Reward Points, Comp Dollars and Power Points based on the current rules of all loyalty programs as you do today. As each Fan Club / Club GVC destination transitions to Caesars Rewards, that destination will use the Caesars Rewards program and rules beginning on the date of transition.
Redemption values will remain as they do today. As each Fan Club / Club GVC destination transitions to Caesars Rewards, that destination will use the Caesars Rewards program and rules beginning on the date of transition.
You may continue to use your Fan Club or Club GVC card as you do today. As your Fan Club / Club GVC destination transitions to Caesars Rewards, that destination will use a Caesars Rewards card beginning on the date of transition.
You can check your balances with Caesars Rewards by logging into your account online, through the Caesars Rewards mobile app, at the slot machine or in person at the Caesars Rewards Center.
Caesars Rewards has six Tiers: Gold, Platinum, Diamond, Diamond Plus, Diamond Elite and Seven Stars.
If you do not already have a Caesars Rewards main account, you can join for free. If you choose not to link your accounts prior to the conversion of your destination, they will be combined for you automatically at the time of your destination’s conversion to Caesars Rewards.
You will continue to earn Tier Status, points, comps, and additional perks at your Fan Club / Club GVC destination as you do today until that destination converts to Caesars Rewards.
When your destination fully transitions to Caesars Rewards, your loyalty currency balance from your Fan Club / Club GVC program will become the same value in Reward Credits under the Caesars Rewards program. Your Reward Credits do not expire so long as you earn one Reward Credit every six months, and they will continue to be valid at all participating Caesars Rewards destinations.
You will continue to receive the same great offers based on your Fan Club / Club GVC and/or Caesars Rewards play. You may also receive additional offers based on your play to visit new and exciting destinations.
Offers are only valid at the destination or destinations listed on the offer.
You may qualify for offers to other destinations based on play. We encourage you to link your Caesars Rewards account to your Fan Club / Club GVC account. Please make sure to have a valid email address on file to ensure you receive all the offers that you may qualify for.
Caesars Rewards members earn Tier Credits from January 1 – December 31 for the following year’s Tier Status. The expiration date on all Caesars Rewards cards is January 31 of each year.
For more information please visit Caesars.com/myrewards/earn-and-redeem.
Earning in each Fan Club / Club GVC program will remain as it does today until each destination fully transitions to Caesars Rewards. After your destination has fully transitioned to Caesars Rewards, your earning will follow the Caesars Rewards program. Please sign in for more details and to request a Tier Status match to recognize your Tier Status across all destinations in the Caesars Rewards network.
Your Fan Club / Club GVC benefits will remain as they do today until each destination fully transitions to Caesars Rewards.
Your Fan Club / Club GVC benefits will remain as they do today until each destination transitions to Caesars Rewards. Caesars Rewards Diamond members and above do not pay resort fees at any Caesars Rewards destination. Please sign in for more details and to request a tier status match.
Credit at any Caesars Rewards destination or Fan Club / Club GVC destination is only available at the destination where it was approved. Upon application, casino credit can be approved swiftly and conveniently.
Caesars Rewards benefits are available only at Caesars Rewards destinations until a Fan Club / Club GVC destination transitions to Caesars Rewards.
The Caesars Rewards mobile app is available now on Android and iOS devices. Learn more at Caesars.com/mobile.
The Caesars Rewards reprint kiosk allows you to get a replacement Caesars Rewards card without visiting the Caesars Rewards center. The Caesars Rewards promotional kiosk allows you to view destination information, redeem offers and free slot play, as well as participate in exciting promotions.
Please visit Caesars.com/myrewards for the most up-to-date information.
Yes, you can submit a question to the Caesars Rewards Help Center.
Please visit Caesars.com/corporate.
