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Caesars Sportsbook with Caesars Rewards FAQs

Below are the answers to some Frequently Asked Questions about Caesars Rewards and Caesars Sportsbook.

What is a Tier Credit?

Tier Credits are earned based on your casino gaming, hotel, dining and entertainment activities at over 50 Caesars Rewards destinations. Now, Tier Credits can also be earned with Caesars Sportsbook apps and most Caesars Sportsbook retail locations. The Tier Credits you earn in a calendar year (January 1 through December 31) add up to your annual Tier Score, which determines your Tier Status within Caesars Rewards. To learn more, please visit https://www.caesars.com/myrewards/earn-and-redeem.

What is a Reward Credit?

Reward Credits are earned based on your casino gaming, hotel, dining and entertainment activities at over 50 Caesars Rewards destinations. Now, Reward Credits can also be earned with Caesars Sportsbook apps and most Caesars Sportsbook retail locations. Reward Credits are your comps to use for free play, hotel stays, dining, and more at all Caesars Rewards destinations and our network of Caesars Rewards partners. To learn more, please visit https://www.caesars.com/myrewards/earn-and-redeem.

What is an Online Reward Credit?

Online Reward Credits are earned with the Caesars Sportsbook and Caesars Sportsbook & Casino apps. Within these apps, Online Reward Credits can soon be transferred to your main Reward Credit balance to be redeemed anywhere Reward Credits are accepted.

How do I earn Tier Credits and Reward Credits in the Caesars Sportsbook by William Hill app?

Sports Bets: 1 Tier Credit and 1 Reward Credit are earned for every $5.00 you stand to profit on sports bets.  Example: If you bet $10 to win $30 ($20 profit), you would earn 4 Tier Credits and 4 Reward Credits. If you bet $100 to win $105 ($5 profit), you would earn 1 Tier Credit and 1 Reward Credit.

There is an earning cap of 10x (ten times) the wager amount. Example: If you make a $10 sports bet, at most you can earn 100 Tier Credits and 100 Reward Credits for that wager.

How do I earn Tier Credits and Online Reward Credits in the Caesars Sportsbook and Caesars Sportsbook & Casino apps?

Sports Bets: 1 Tier Credit and 1 Online Reward Credit are earned for every $5.00 you stand to profit on sports bets.  Example: If you bet $10 to win $30 ($20 profit), you would earn 4 Tier Credits and 4 Online Reward Credits. If you bet $100 to win $105 ($5 profit), you would earn 1 Tier Credit and 1 Online Reward Credit.

There is an earning cap of 10x (ten times) the wager amount. Example: If you make a $10 sports bet, at most you can earn 100 Tier Credits and 100 Online Reward Credits for that wager.

Online Casino: Please visit https://www.caesars.com/myrewards/earn-and-redeem.

Is there a difference between Tier Credits earned through Caesars Sportsbook and elsewhere?

No – Tier Credits earned through any Caesars Sportsbook retail location, kiosk or app are added to the same Tier Credit balance in your Caesars Rewards account.

Can I earn a daily Tier Credit Bonus with my Caesars Sportsbook play?

No – Tier Credits earned through any Caesars Sportsbook retail location, kiosk or app are added to the same Tier Credit balance in your Caesars Rewards account.

How soon will I be able to see the Tier Credits and Reward Credits I earned with Caesars Sportsbook?

Please allow up to 24 hours for earned Tier Credits and Reward Credits to reflect in your account. Tier Credits and Reward Credits earning will also be reflected in the Caesars Rewards eStatement.

What should I do if I have questions about my Tier Credits and Reward Credits earning with Caesars Sportsbook?

For assistance with your Caesars Rewards account please visit https://www.caesars.com/help-and-support. Please note, Online Reward Credits are available only within Caesars Sportsbook or Caesars Sportsbook & Casino apps and will not be shown in your main Caesars Rewards account.

Can I redeem Reward Credits in Caesars Sportsbook retail locations or mobile apps?

At this time, Reward Credits cannot be redeemed directly for bets or free play at Caesars Sportsbook retail locations, kiosks or apps.

Where can I download the Caesars Sportsbook app?

To download the Caesars Sportsbook app available in your state, please visit www.caesars.com/sportsbook.

Where is the Caesars Sportsbook & Casino mobile app available?

The Caesars Sportsbook & Casino mobile app is available today in Michigan, New Jersey and West Virginia.

Where is the Caesars Sportsbook mobile app available?

The Caesars Sportsbook mobile app is available today in Colorado, Indiana, Iowa, Michigan, New Jersey, Tennessee, Virginia and West Virginia. In Michigan, New Jersey and West Virginia, the app is called Caesars Sportsbook & Casino.

Where is the Caesars Sportsbook by William Hill mobile app available?

The Caesars Sportsbook by William Hill app is available today in DC, Illinois and Nevada. Bettors are required to be at or near a Caesars Sportsbook retail location in these states in order to register for the Caesars Sportsbook by William Hill app.

What is the difference between Caesars Sportsbook by William Hill and the other mobile apps?

There is no difference in earning of Tier Credits to your Caesars Rewards account with any of the Caesars Sportsbook apps. With Caesars Sportsbook by William Hill, Reward Credits are earned directly into your Caesars Rewards account. With Caesars Sportsbook and Caesars Sportsbook & Casino, Online Reward Credits can be earned which soon can be transferred to your main Reward Credit balance. For more information, please visit https://www.caesars.com/myrewards/earn-and-redeem.

What is the difference between the Caesars Rewards and Caesars Sportsbook apps?

The award-winning Caesars Rewards mobile app is the best way to access your Caesars Rewards account, access available offers and explore all destinations in the Caesars Rewards Empire. Sports betting and online casino games are not available in the Caesars Rewards mobile app.

To download the Caesars Rewards mobile app, please visit https://www.caesars.com/mobile.

Some Caesars Rewards account features, such as viewing your current Tier Score and Reward Credit balance, may also be available in the Caesars Sportsbook and Caesars Sportsbook & Casino apps. To download the Caesars Sportsbook app available in your state, please visit www.caesars.com/sportsbook.

Are any promotions available for the Caesars Sportsbook apps?

Please visit www.caesars.com/promos to learn more about the Caesars Sportsbook online promotions available for your location.

Do I have any benefits in the Caesars Sportsbook app based on my Caesars Rewards Tier Status?

Yes! Based on your Caesars Rewards Tier Status, you may be eligible for exclusive benefits with the Caesars Sportsbook family of mobile apps. Please visit https://www.caesars.com/myrewards/benefits-overview to see the new benefits available today.

Which Caesars Sportsbook retail locations let me earn Tier Credits and Reward Credits with Caesars Rewards?

With the exception of these locations below, all Caesars Sportsbook retail locations at Caesars Rewards destinations and elsewhere are able to help you earn Tier Credits and Reward Credits on your sports bets.

-       Grand Traverse Leelanau Sands Casino, MI

-       Grand Traverse Turtle Creek Casino, MI

-       Mountaineer Casino, WV

How do I earn Tier Credits and Reward Credits at a retail Caesars Sportsbook location?

Sports Bets: 1 Tier Credit and 1 Reward Credit are earned for every $5.00 you stand to profit on sports bets.  Example: If you bet $10 to win $30 ($20 profit), you would earn 4 Tier Credits and 4 Reward Credits. If you bet $100 to win $105 ($5 profit), you would earn 1 Tier Credit and 1 Reward Credit.

There is an earning cap of 10x (ten times) the wager amount. Example: If you make a $10 sports bet, at most you can earn 100 Tier Credits and 100 Reward Credits for that wager.

Horse Racing: 1 Tier Credit and 1 Reward Credit are earned for every $3.00 wagered with the exception of Nevada.  For more information, please visit https://www.caesars.com/myrewards/earn-and-redeem.

How do I earn on horse racing at a retail Caesars Sportsbook in the state of Nevada?

The Caesars Race & Sportsbook Nevada Rewards Card is used exclusively to earn on horse racing bets placed in the state of Nevada. Customer can earn rewards equivalent to 4% of your wager that can be used for limited amenities including dining comps. For more information, and to obtain a Caesars Race & Sportsbook Nevada Rewards Card, please visit a Caesars Race & Sportsbook location at a Caesars Rewards destination in Las Vegas, Reno, Lake Tahoe, or Laughlin, Nevada.

Do I need a Caesars Rewards card to earn with Caesars Rewards at Caesars Sportsbook retail locations?

A Caesars Rewards card is not required at Caesars Sportsbook retail locations, but having your card may provide a better earning experience. Your Caesars Rewards account number can be presented to the ticket writer at the time of placing the bet to earn Tier Credits and Reward Credits.

At select Caesars Sportsbook retail locations, you may also be able to enter your Caesars Rewards number in the Caesars Sportsbook kiosk or swipe your Caesars Rewards card to earn with Caesars Rewards.

How do I find my Caesars Rewards account number to earn at a Caesars Sportsbook retail location or kiosk?

You may find your Caesars Rewards account number printed on your Caesars Rewards card, displayed in your Caesars Rewards mobile app, or by signing in to your Caesars Rewards account at www.caesars.com/myrewards . At a Caesars Rewards destination, you may also request assistance at the local Caesars Rewards desk, or reprint your Caesars Rewards card at a reprint kiosk (where available). Only the account number is needed to earn with Caesars Rewards through Caesars Sportsbook retail locations; a printed card is not required, but having your card present may provide a better earning experience.

If I did not provide my Caesars Rewards number when I placed a bet at a Caesars Sportsbook location, can I still earn Tier Credits or Reward Credits from that bet?

No – the Caesars Rewards number must be entered or presented at the time the bet is placed in order to earn Tier Credits and Reward Credits.

Can I use my Caesars Rewards Local account to earn with Caesars Sportsbook?

A Caesars Rewards main account number is required to earn Tier Credits and Reward Credits with Caesars Sportsbook retail sportsbooks, kiosks or apps. To sign up for a free Caesars Rewards account, please click here.

Is the William Hill brand going away?

All sportsbook locations at Caesars Rewards destinations previously branded as William Hill are now known as Caesars Sportsbook. Similarly, all race & sportsbook locations at Caesars Rewards destinations are previously branded William Hill now known as Caesars Race & Sportsbook. William Hill continues to operate sportsbooks at some locations outside the Caesars Rewards Empire.

Can I earn with Caesars Rewards at William Hill sportsbook locations?

The ability to earn with Caesars Rewards is available at most Caesars Sportsbook retail locations and with all online apps from Caesars Sportsbook. It is not available at other sportsbook locations or brands.

What if I have already earned points with a William Hill Rewards Club card?

Previously earned William Hill Rewards points may still be redeemed through March 31, 2022 at the Caesars Sportsbook location where they were earned. For more information, please check with the ticket writer at your local Caesars Sportsbook location.

Will the William Hill Rewards Club be integrated with Caesars Rewards?

The William Hill Rewards Club will not be integrated with Caesars Rewards. It will not be possible to link a William Hill Rewards Club account with a Caesars Rewards account.

Fan Club and Club GVC FAQs 

We are working towards a seamless transition of the Fan Club, and Club GVC loyalty programs into Caesars Rewards, to create the largest casino loyalty program in the world. 

Step One: Join Caesars Rewards

Discover all the benefits and offers coming your way as a Caesars Rewards member. Earn and redeem rewards at over 50 hotels and casinos nationwide while playing, dining, shopping and doing what you love. 

Join Now

Hand holding a Caesars Rewards Seven Stars card.

Step Two: Link Your Rewards Accounts

Enjoy the benefits of both Caesars Rewards and Eldorado loyalty programs by linking your accounts. Keep all your current tier status, Tier Credits, loyalty currency and benefits.

Fan Club logo
clubgvc

Step Three: Enjoy your benefits throughout the Caesars Rewards network

Map graphic indicating pin marks of the Caesars Entertainment property locations.

Step One: Join Caesars Rewards

Discover all the benefits and offers coming your way as a Caesars Rewards member. Earn and redeem rewards at over 50 hotels and casinos nationwide while playing, dining, shopping and doing what you love. 

Join Now

Hand holding a Caesars Rewards Seven Stars card.

Step Two: Link Your Rewards Accounts

Enjoy the benefits of both Caesars Rewards and Eldorado loyalty programs by linking your accounts. keep all your current tier status, Tier Credits, loyalty currency and benefits.

Step Three: Enjoy your benefits throughout the Caesars Rewards network

Map graphic indicating pin marks of the Caesars Entertainment property locations.

Below are the answers to some Frequently Asked Questions about the transition of loyalty programs:

What is Caesars Rewards?

Caesars Rewards is the loyalty program of Caesars Entertainment, connecting millions of active members worldwide. With Caesars Rewards, members have access to a large network of hotel and entertainment options in the gaming industry and can earn benefits and rewards while they take advantage of endless amenities.

What are the Eldorado Resorts loyalty programs?

Fan Club, and Club GVC are the loyalty programs used at various destinations. The name of the loyalty program at each destination today is listed below:

Destination

Loyalty Program

Isle of Capri Casino Hotel Lula

Fan Club

Grand Victoria Casino Elgin

Club GVC

Where are all the different Caesars Rewards destinations located?

Please visit Caesars.com/destinations for a list of all destinations in the Caesars Rewards network.

What does it mean when you say Eldorado Resorts loyalty programs will “transition or convert” to the Caesars Rewards loyalty program?

  • All Fan Club and Club GVC destinations will transition from their current loyalty programs to Caesars Rewards over time.
  • Select destinations will begin using a Caesars Rewards Local card in the coming months as a step in the transition. Details for each transition will be communicated as plans are finalized.
  • Once all destinations have converted to Caesars Rewards you will be able to use one card across all destinations, allowing you to take your balance with you wherever you go. You will also be able to use your Tier benefits across all destinations, exploring new destinations as you go. 

When will each Fan Club / Club GVC destination transition to Caesars Rewards? Will it happen all at once?

  • All Fan Club and Club GVC destinations are now part of the Caesars Rewards network.  Members of each of these programs are now able to link their individual loyalty program accounts to their Caesars Rewards main account to benefit from the Caesars Rewards network. 
  • Select destinations are expected to transition to Caesars Rewards by the end of 2020.  Details for each transition will be communicated as plans are finalized.

What do you mean by “loyalty currency”?

Loyalty currency refers to the currency used by each loyalty program which allows members to earn and redeem rewards within that program today. The name of the loyalty currency in each loyalty program of Caesars Entertainment and Eldorado Resorts is listed below:

Loyalty Program

Loyalty Currency

Caesars Rewards

Reward Credits

Fan Club

Reward Points

Club GVC

Power Points

Will I be able to use my Fan Club / Club GVC loyalty currency at Caesars Rewards destinations?

You are now able to link your Fan Club / Club GVC account to your Caesars Rewards account, or sign up for a new Caesars Rewards account to link with your existing Fan Club / Club GVC loyalty program. This will allow you to match Tier Status and transfer loyalty currency between the accounts to use within the Caesars Rewards network.

Will I be able to use my Caesars Rewards currency at Fan Club / Club GVC destinations?

You are now able to link your Caesars Rewards account to your Fan Club / Club GVC account. This will allow you to match Tier Status and transfer loyalty currency between the accounts to use at the respective destination at which each loyalty program is used.

Will I still receive my Tier benefits associated with my Fan Club / Club GVC loyalty program?

  • Your Tier Status, loyalty currency and benefits from your Fan Club / Club GVC program will remain valid until your destination converts to Caesars Rewards, at which time your Tier Status, loyalty currency and benefits will be combined with your new Caesars Rewards main account. If you do not already have a Caesars Rewards main account, you can join for free now at Caesars.com/myrewards.
  • You now have the option to match Tier Status in the Caesars Rewards program by linking your Fan Club / Club GVC account with your Caesars Rewards account. These benefits will be valid at all existing Caesars Rewards destinations.
  • If you choose not to link your accounts prior to the conversion of your destination, they will be combined for you automatically at the time of your destination’s conversion to Caesars Rewards.
  • Caesars Rewards Seven Stars status is available by invitation only. Please see your host for details.

Will I earn loyalty currency differently depending on the destination I visit?

You will continue to earn Reward Credits, Tier Credits, Tier Points, Reward Dollars, Reward Points, Comp Dollars and Power Points based on the current rules of all loyalty programs as you do today. As each Fan Club / Club GVC destination transitions to Caesars Rewards, that destination will use the Caesars Rewards program and rules beginning on the date of transition.

Will loyalty currency redemption values be the same at every destination?

Redemption values will remain as they do today. As each Fan Club / Club GVC destination transitions to Caesars Rewards, that destination will use the Caesars Rewards program and rules beginning on the date of transition.

What can I redeem Reward Credits for?

Reward Credits are the loyalty currency of Caesars Rewards. They can be redeemed for dining, hotel, free slot play and more. 

When will I get my new card if I requested to match Tier Status?

You can pick up your upgraded Fan Club, Club GVC or Caesars Rewards card at the participating destination.

If I have a Caesars Rewards card from another destination, can I use that card, or will I need to get a new one locally?

You may continue to use your Fan Club or Club GVC card as you do today. As your Fan Club / Club GVC destination transitions to Caesars Rewards, that destination will use a Caesars Rewards card beginning on the date of transition.

How can I check my balances on my Caesars Rewards card?

You can check your balances with Caesars Rewards by logging into your account online, through the Caesars Rewards mobile app, at the slot machine or in person at the Caesars Rewards Center.

How many tier levels does Caesars Rewards have?

Caesars Rewards has six Tiers: Gold, Platinum, Diamond, Diamond Plus, Diamond Elite and Seven Stars.

If I already have a Caesars Rewards account can I use it at Fan Club / Club GVC destinations?

  • You are now able to link your Caesars Rewards main account to your Fan Club / Club GVC account, match your tier status and transfer loyalty currency balances between the accounts to use within the Caesars Rewards network.
  • When you link your accounts, your Fan Club / Club GVC tier points will be added to your Tier Credits in Caesars Rewards for your total Caesars Rewards Tier Status.
  • If you choose not to link your accounts prior to the conversion of your destination, they will be combined for you automatically at the time of your destination’s conversion to Caesars Rewards.

How can I participate in Caesars Rewards?

If you do not already have a Caesars Rewards main account, you can join for free. If you choose not to link your accounts prior to the conversion of your destination, they will be combined for you automatically at the time of your destination’s conversion to Caesars Rewards.

When will my Fan Club / Club GVC loyalty program benefits no longer be valid?

You will continue to earn Tier Status, points, comps, and additional perks at your Fan Club / Club GVC destination as you do today until that destination converts to Caesars Rewards.

What will happen to my loyalty currency balance in Fan Club / Club GVC?

When your destination fully transitions to Caesars Rewards, your loyalty currency balance from your Fan Club / Club GVC program will become the same value in Reward Credits under the Caesars Rewards program. Your Reward Credits do not expire so long as you earn one Reward Credit every six months, and they will continue to be valid at all participating Caesars Rewards destinations.

Will promotional programs change? Will promotions consolidate with Caesars promotions?

  • Promotions, events and offers that are currently scheduled will continue as planned during the transition.
  • All direct marketing offers will continue to be valid through either the date when the transition of loyalty programs is completed, or the communicated expiration date on the offer, whichever occurs first.

 

Will I get offers or event invites from other destinations within the company?

You will continue to receive the same great offers based on your Fan Club / Club GVC and/or Caesars Rewards play. You may also receive additional offers based on your play to visit new and exciting destinations.

Can I use my offer from one Caesars Rewards destination at another destination?

Offers are only valid at the destination or destinations listed on the offer.

Will I receive Las Vegas rewards or offers based on play at other destinations?

You may qualify for offers to other destinations based on play. We encourage you to link your Caesars Rewards account to your Fan Club / Club GVC account. Please make sure to have a valid email address on file to ensure you receive all the offers that you may qualify for.

How often does my Caesars Rewards tier status change?

Caesars Rewards members earn Tier Credits from January 1 – December 31 for the following year’s Tier Status. The expiration date on all Caesars Rewards cards is January 31 of each year.

How are Tier Credits and Reward Credits earned?

For more information please visit Caesars.com/myrewards/earn-and-redeem.

Will I continue to earn comps and tier status in same way?

Earning in each Fan Club / Club GVC program will remain as it does today until each destination fully transitions to Caesars Rewards. After your destination has fully transitioned to Caesars Rewards, your earning will follow the Caesars Rewards program. Please sign in for more details and to request a Tier Status match to recognize your Tier Status across all destinations in the Caesars Rewards network.

Will I still get my annual cruise?

Your Fan Club / Club GVC benefits will remain as they do today until each destination fully transitions to Caesars Rewards.

Are my resort fees covered at all destinations?

Your Fan Club / Club GVC benefits will remain as they do today until each destination transitions to Caesars Rewards. Caesars Rewards Diamond members and above do not pay resort fees at any Caesars Rewards destination. Please sign in for more details and to request a tier status match.

Will my win/loss statement for 2020 have my play from both my Fan Club / Club GVC destination and any of the Caesars Rewards destinations?

  • For now, the win/loss statement request processes will remain separate.  Please sign into your account and request a statement for your Caesars Rewards play.
  • For win/loss statements from Fan Club, or Club GVC, please contact the loyalty program representative from your destination.

I have an established credit line at my Fan Club / Club GVC casino and will want to play at a Caesars Rewards casino. How can I access my credit line from the casino where I have it now?

Credit at any Caesars Rewards destination or Fan Club / Club GVC destination is only available at the destination where it was approved. Upon application, casino credit can be approved swiftly and conveniently.

Will there be priority services at my Fan Club / Club GVC destination with my Caesars Rewards Diamond or Seven Stars card?

Caesars Rewards benefits are available only at Caesars Rewards destinations until a Fan Club / Club GVC destination transitions to Caesars Rewards. 

I was just about to book a reservation at a destination. What should I do?

  • If you would like to make a reservation at a Caesars Rewards or Fan Club destination, you can continue to do so as you normally would. All reservations booked now will be honored in the future.
  • If you already have a reservation at any Caesars Rewards or Fan Club destination, your reservations and customer service contacts remain the same and will not change.

What will happen to Caesars Rewards Visa® cardholders?

  • There will be no impact to Caesars Rewards Visa cardholders. You can continue to earn and redeem Reward Credits as before.
  • Fan Club / Club GVC members can apply for a Caesars Rewards Visa and start earning Reward Credits that can be used at Caesars Rewards destinations or transferred to Fan Club / Club GVC to use at those destinations.

Is there a mobile app for Caesars Rewards?

The Caesars Rewards mobile app is available now on Android and iOS devices. Learn more at Caesars.com/mobile.

What is the difference between Caesars Reward reprint and promotional kiosks?

The Caesars Rewards reprint kiosk allows you to get a replacement Caesars Rewards card without visiting the Caesars Rewards center. The Caesars Rewards promotional kiosk allows you to view destination information, redeem offers and free slot play, as well as participate in exciting promotions.

Where can I find additional information or learn more about Caesars Rewards and all the benefits of the program?

Please visit Caesars.com/myrewards for the most up-to-date information.

I have additional questions about my Caesars Rewards card. Can I submit a question online?

Yes, you can submit a question to the Caesars Rewards Help Center.

Where can I find additional information or learn more about Caesars Entertainment?

Please visit Caesars.com/corporate.