Responsible Gaming

PLAY is what helps us thrive. PLAY is essential to our essence. PLAY helps fuel imagination and creates extraordinary experiences. Our mission to Create the Extraordinary is centered around play because we believe that helping create a society that knows how to have fun and get the most out of life is an important part of the social value we generate. Of course, PLAY also means gaming. If gaming is fun, we’re happy. To protect against the risks of gaming becoming a problem for some individuals, we maintain the most robust Responsible Gaming program in our industry, having led the industry in our commitment to Responsible Gaming for over 35 years.  

Promoting Responsible Gaming is part of our culture. It’s the foundation of our Code of Commitment which spells out the principles that govern the way we do business. Our company’s long-standing and continuing commitment to Responsible Gaming is something we take great pride in. Caesars Entertainment's position on this issue is clear: We want everyone who gambles at our gambling facilities and online products to do so for the right reason – to simply have fun. We believe that all entities involved in legal wagering have an obligation to promote Responsible Gaming and address underage gambling. 

We recognize that for a small portion of our customers wagering may lead to negative consequences in other areas of their life. For our patrons, we achieve this by offering self- limits, self-exclusions for local jurisdictions and through state sponsored exclusion programs, mail restriction, and cool-off capabilities., , we offer onboarding and annual mandatory training for all team members and proudly support and participate in industry-wide responsible gaming events, such as PGAM (Problem Gambling Awareness Month) sponsored by the National Council on Problem Gambling and Responsible Gaming Education Month.

Warning signs of problem gambling can include:

• Losing time from work, school, or family due to betting
• Repeatedly failed in attempts to stop or to control betting

• Borrowing money to gamble or pay betting debts
• Betting to escape worry or trouble

• Neglecting the care of one's self or family in order to bet

• Lying about the amount of time or money spent on betting
• Selling or pawning personal possessions to get money to bet
• Having feelings of hopelessness, depression, or suicide as a result of betting

If you or someone you know is experiencing any of these signs, we encourage you to learn your problem gambling risk level by taking  Problem Gambling Self Assessment Test.

Caesars Sportsbook empowers its customers by offering them several jurisdictionally-based limit options to enjoy their gaming experience responsibly.

Each of the following responsible gaming options may be available for players. Customers may use as many of the available options as they choose.

Deposit Limit – Ability to set a maximum deposit limit for a selected time frame: daily, weekly, or monthly.

Spending Limit – Set a maximum bet spend for a selected time frame: daily, weekly, or monthly.

Daily Time Limit – Set the maximum time (measured in hours) that can be spent on an internet gaming system.

Cool Off Time Limit – Select when to take a break from a personal account from 3-30 days.

At the completion of the self-exclusion period, a customer may be eligible to request for a reinstatement by submitting a reinstatement form found here.

Please send Self-Exclusion and Reinstatement forms to:

Caesars Digital

Office of Responsible Gaming 6325 S. Rainbow Boulevard Las Vegas, NV 89118

A customer may opt-out of receiving email and all forms of marketing communication by emailing responsiblegaming@caesarssportsbook.com, or marketing@williamhill.us, or by calling (855) 474-0606.

Customers may also write to us at:

Caesars Digital

Marketing Department

6325 S. Rainbow Blvd., Suite 100 Las Vegas, NV 89118

Project 21 is the prevention of underage gambling at Caesars. In our sports betting retail environment, team members are trained and commited to enforce our company-wide Project 21 policy. All team members are trained to card any customer who appear to under the age of 30 and will have their I.D.’s checked for proof of birthdate. Further, Caesars has signage posted reinforcing this initiative to ensure that all customers are of the legal gambling age or older. Customers must present a government issues and valid driver’s license, state ID, passport, or military ID to wager at a Caesars Sportsbook. If a person claims to be over the legal age, but is unable to provide a valid ID upon claiming a wager, Caesars Sportsbook will ask the customer to leave and return with ID so payment/credit may be issued. Finally, should an adult attempt to enter a sports book retail center with a minor, they will be asked to leave immediately.  

Caesars Sporstbook will verify a customer’s identity using a third-party Know Your Customer (KYC) process. If data is validated and the customer is not on any self-exclusion list and is over the legal age to gamble, a player account set up shall be approved. If the KYC process fails to validate a customer, an alert message is sent to Caesars Sportsbook's customer service team who will contact the customer to provide the necessary information to validate identity and any necessary information necessary.

Having a conversation about problem gambling with a minor is never too early. An openand honest dialogue can help ensure that children are better prepared to make responsible choices now and throughout their lives.

Keep your application login information safe:

Ensure that your player account information is always secure. Parents and adults should always be mindful that kids may access their accounts and passwords or use credit cards and personal information to create a fraudulent account.

Consider downloading computer safeguards to prevent usage risk:

While content control tools may have their limitations, software tools are available that may block access to online gambling sites.

If parents have immediate concerns about underage gambling, help is available by calling 1-800-GAMBLER (1-800-426-2573) or text at 800GAM.

Caesars proudly supports and partners with local and national organizations dealing with responsible gambling research, advocacy, education, awareness, and treatment:

Copyright © 2025 American Wagering, Inc. All Rights Reserved.

Responsible gaming is our business. If you or someone you know has a gambling problem and needs help, call

1-800-GAMBLER.

Caesars Sportsbook is committed to responsible gaming, the prevention of underage gambling, and supporting problem gambling awareness and education programs. Only customers who meet the legal wagering age will be permitted to wager.

Betting should be fun but it's important to know what your limits are. Our gambling controls page allows you to control your betting behavior. If you or someone you know has a gambling problem and wants help, call 1-800-522-4700,

Caesars Sportsbook provides players several limit options to enjoy their gaming experiences responsibly.

–Each of the following responsible gaming options are available for players and players can use as many of the available options as they choose -

Deposit Limit

– Set the maximum deposit limit for a selected time frame: Daily, Weekly, or Monthly.

Spend Limit

– Set the maximum spend (bet) limit for a selected time frame: Daily, Weekly, or Monthly.

Daily Time Limit

– Set the maximum time (measured in hours) that a player may spend playing on an Internet gaming system.  Time is measured from a player’s log in to log off.

Cool Off Time Limit

-Select if the player wishes to take a break from his or her account for 3 to 30 days.

The responsible gaming limits timeframes:

1.The Daily limit is set as a recurring daily limit, effective for 24 hours from midnight to midnight each day.

2.The Weekly limit is set as a recurring weekly limit, effective from Monday at midnight, as the first day of the current week, until the next Monday at midnight, and weekly thereafter.

3.The Monthly limit is set as a recurring monthly limit, effective from midnight of the first calendar day of this month until midnight of the last calendar day of this month, and monthly thereafter.

Please note that once a limit is set you may decrease it (make It more restrictive) at any time with immediate effect, but there will be a waiting period until the end of the existing limit period to increase any limits (make them less restrictive).

Any activity within a daily, weekly, or monthly limit period, including activity that occurred before a limit is set, is included when calculating deposit, spend, or daily time limits.