REVISED: July 1, 2023 - About This Update
California, Colorado, Connecticut, and Virginia residents: please review our Privacy Requests webpage for additional required privacy disclosures and a description of privacy options available to you.
California team members and job applicants: please review our Employee and Contractor Privacy Notice for a description of our practices regarding the collection, use, disclosure, sale, sharing, and retention of personal information of current and former employees, contractors, and applicants. Please also review our Privacy Requests webpage for a description of privacy options available to you.
“Personal information” refers to any information by which you can be personally identified, such as your first name, last name, address, phone number, email address, credit card number, social security number, driver license number, passport number, license plate number, geolocation information, Caesars Rewards number, date of birth, purchase information, gaming activity information, biometric information and other similar information.
“Non-personal information” refers to information by which you cannot be personally identified.
As part of our efforts to keep our employees and customers safe during the COVID-19 pandemic, we may also collect certain medical information from our customers, including some or all of the following: experiences with symptoms consistent with COVID-19 and bodily temperature readings and/or thermal scans. This medical information will be collected by Caesars employees, will be kept confidential and will not be disclosed in any way that identifies you unless we are otherwise required to disclose the information based upon applicable U.S. State or Federal laws. While we understand the sensitive nature of this information, refusal to provide such information may result in our denial of services to you and/or other restrictions being placed upon you at our properties.
Information You Directly Provide to Us. You may provide information directly to us under a wide range of circumstances, such as when you submit information to us through our websites or mobile apps, use any gaming or non-gaming services at one of our properties, sign up to receive email or text messages from us, sign up to access Wi-Fi at a property, park at a property, install or use one of our mobile apps, sign up for Caesars Rewards, log in as a Caesars Rewards member, book a reservation for a property, enter an online promotion, request information from us, scan your ID at check-in kiosk at a property, apply for casino credit or provide feedback in a survey.
Information Automatically Collected Through the Caesars Websites.
(i) Traffic Data. We automatically track and collect general log information when you visit a website, including your: (A) Internet Protocol (IP) address, (B) domain server, (C) operating system, and (D) type of Web browser as well as the pages you visit on the website (collectively “Traffic Data“). Traffic Data does not personally identify you, however, if you choose to provide us with personal information, we may store some items of your personal information and use it with the Traffic Data to better personalize your experience on our websites. We use the Traffic Data to report aggregated website activity and to better understand the needs of our users so we can make informed decisions regarding the content and design of our websites. It enables us to do the following:
We, or our service providers, may also use Traffic Data to identify your physical location to confirm that you are in a jurisdiction where you can use our mobile or online gaming services. We may collect Traffic Data through various technologies including, but not limited to, cookies, IP addresses, and transparent GIFs (Graphics Interchange Format, a software technology also known as a pixel tag).
(v) Information You Share on Third Party Websites or through Social Media Services. Our websites may include links to third party websites and social media services where you will be able to post comments, stories, reviews or other information. Your use of these third party websites and social media services may result in the collection or sharing of information about you by these third party websites and social media services. We encourage you to review the privacy policies and settings on the third party websites and social media services with which you interact to make sure you understand the information that may be collected, used, and shared by those third party websites and social media services. We may also monitor sentiments regarding Caesars that you publicly post on social media services or customer review sites. We may reach out to you regarding these postings to address customer service issues and to otherwise help ensure that you have a positive customer experience.
(vi) Information You Post on the Caesars Websites. If you post information on any public areas of our websites, that information may be collected and used by Caesars, other website users, and the public generally. We strongly recommend that you do not post any information on our websites that allows strangers to identify or locate you or that you otherwise do not want to share with the public.
Information We Automatically Collect When You Use Our Wi-Fi Services. If you use Wi-Fi services that we make available at one of our properties, we might collect information about your use of our Wi-Fi services, including your IP address, Wi-Fi information (such as SSID), mobile carrier, the websites you visit, the type of device and browser you are using, your device identification number, bandwidth used and session time. See "Information We Automatically Collect from Mobile Devices on Caesars Properties" below for more information regarding the collection of information regarding your physical location if you are located on one of the Caesars Properties.
Information We Automatically Collect from Mobile Devices on Caesars Properties. If you have a mobile device, are located on one of our properties, and have your Wi-Fi or Bluetooth functionality enabled, we may collect information concerning your mobile device, including the type of device, device ID, and the precise physical location of your device within and around the Caesars Properties (including geolocation and beacon-based location), for analytics and non-marketing related purposes, such as enabling us to understand our customers’ preferences and use of our properties, including general traffic patterns. With your consent, we might also use your location information for marketing purposes, such as to provide you with real-time offers and personalized promotions. If you do not want information concerning your precise location to be collected on Caesars Properties, you may adjust your mobile device location sharing settings and disable the Wi-Fi and Bluetooth functionality in your mobile device settings.
Other Information We Collect Relating to Your Gaming and Purchase History and Other Interactions with Us. When you use any of our gaming services or make a purchase at any of our properties, we may collect transactional information about these activities and store it with your customer account. We may use this information to determine your Caesars Rewards tier level (if you are a Caesars Rewards member) and to make predictions about your preferences, and interests, future spending and gaming activity. When located on one of our properties, you also may be videotaped or photographed in connection with a security incident or for other surveillance purposes.
For business purposes, we may share certain information we receive from you, and about your transactions with us, with our affiliates, including our owned, operated, and managed casinos, hotels, online and web-based businesses, and other corporate entities or affiliates. Doing so allows us to provide the products and services you have requested and quickly respond to applications for credit or other financial services. We may also disclose your personal information to all Caesars properties and other affiliates if you participate in our “self-restriction” or “self-exclusion” programs. Please click here for more information.
As permitted by law, we may share the information we collect from and about you with non-affiliated third parties as follows:
Service Providers. Your information may be shared with or collected by service providers who provide us with services, including but not limited to data hosting or processing, credit card processing, credit or background checks, or processing and fulfilling reservations or purchases. We require these providers to exercise reasonable care to protect your personal information and restrict the use of your personal information to the purposes for which it was provided to them.
Third Party Business Partners. We may share certain information about you with other companies with whom we have joint marketing or similar agreements, or other businesses with whom we have a contractual relationship, who may contact you with marketing and promotional offers. These businesses may include financial services companies, including banks and insurance companies, other service providers, such as airlines, hotels and car rental agencies, and retailers, but may include others. If you are a Caesars Rewards member and would like us to stop providing your information to these third party business partners, you may opt-out of personal information sharing by submitting a "Prevent the sale of my information" request. Learn more at www.caesars.com/privacyrequests.
Response to Subpoenas or Court Orders or to Protect Rights and to Comply with Our Policies and Applicable Law. To the extent permitted by law, we will disclose your information to government authorities or third parties: (i) if required to do so by law, or in response to a subpoena or court order, search warrant or other valid legal process, (ii) to comply with legal, regulatory or administrative requirements of any governmental authorities, including but not limited to gaming regulators, (iii) in connection with any legal action, claim or dispute, including but not limited to the collection of debts, (iv) we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, to protect the property or other rights of us or other users, third parties or the public at large, or (v) we believe that you have abused a website or mobile app by using it to attack other systems or to gain unauthorized access to any other system, to engage in spamming or otherwise to violate applicable laws. You should be aware that, following disclosure to any third party, your information may be accessible by others to the extent permitted or required by applicable law.
Aggregate Information. We may share your information with affiliated or non-affiliated third parties on an anonymous, aggregate basis. While this information will not identify you personally, in some instances these third parties may be able to combine this aggregate information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally.
(a) Online Advertising. Caesars and third parties may use the information collected through our websites using cookies, web beacons, and other similar technologies to help manage online advertising programs. This information may enable advertising services to track the actions of users online over time and across different web sites or platforms to measure statistics relating to marketing efforts, and to deliver electronic advertisements that may be more relevant to individual consumers and that will improve the consumer experience. For information about how tracking works for online advertising purposes, and what happens when you elect a do-not-track option, visit http://www.aboutads.info/choices. For more information about the Network Advertising Initiative opt-out process, you may visit the Network Advertising Initiative website, available at: http://www.networkadvertising.org/managing/opt_out.asp.
(b) Do Not Track. Your browser may allow you to adjust your browser settings so that “do not track” requests are sent to the websites that you visit. However, at the present time we do not disable tracking technology that may be active on the Caesars Websites in response to any “do not track” requests that we receive from your browser.
We maintain physical, electronic and organizational safeguards that reasonably and appropriately protect against the loss, misuse and alteration of the information under our control. With regard to information that you transfer to us through one of our websites or mobile apps, please be aware that no data transmission over the Internet or a wireless network can be guaranteed to be 100% secure. As a result, Caesars cannot guarantee or warrant the security of any information you transmit on or through a website or mobile app, and you do so at your own risk.
Persons under the age of twenty-one (21) are not permitted to loiter or gamble at any casino at one of our properties or gamble online or through any website or mobile app. Any offers we make or any promotions we conduct, unless otherwise noted, are not open to persons younger than the legal gaming age in the applicable jurisdiction. Persons younger than this legal age are not allowed to accept gaming-related offers, or win promotions, and we do not knowingly collect information from such persons for gaming-related offers. We reserve the right to verify age at any time for any reason and may decline to provide products, services or access rights to any person who does not have valid age identification.
We take responsible gaming very seriously. Click here to learn more about our corporate commitment to responsible gaming.
We use surveillance systems to monitor all gaming areas and other public or sensitive areas of our properties. Video surveillance cameras may be used for security and health purposes and to protect us, our customers and employees against potential violations of criminal or civil laws as well as threats to our customers’ and employees’ health. Some video surveillance systems may incorporate facial recognition technologies that can be used, in the discretion of our employees, for additional surveillance and screening of individuals. In addition, cameras and facial recognition technologies may also be used at our properties to enhance your customer experience and provide services to you. Surveillance camera output is monitored by our employees and contractors and may be viewed by law enforcement and regulatory authorities.
Unless otherwise specified, the websites and mobile apps, and any material provided on or through the websites and mobile apps, are solely intended for users located in the United States and for promoting products, programs, and business operations within the United States. If you do not reside in the United States and you choose to access or use our websites or mobile apps, or visit our properties, and provide your personal information to us, it may be transferred to, processed and maintained on servers or databases located outside of the country or jurisdiction where you are located. If you do not want your information transferred to, processed, or maintained outside of the country or jurisdiction where you are located, you should not use our websites and mobile apps or visit our properties.
To review our Privacy Principles or to learn more about how Caesars manages privacy compliance, please review our Privacy and Data Protection Policy.
|Caesars Enterprise Services, LLC|
|ATTN.: Loyalty Marketing|
|P.O. Box 98905|
|Las Vegas, NV 89093-8905|
If you are a customer who utilizes the credit, check cashing, front money, counter check account and/or cash advance services at a property in the United States, there are additional categories of information we may collect from or about you, including:
If we make any material changes to our financial services notices, we will provide our current financial services customers with a revised notice that describes our new policies and procedures that apply to them.