Privacy Requests

 

This page has additional information for residents of certain countries and US states that have their own laws and regulations regarding privacy. This page describes the available privacy options and how to request them and also includes additional privacy disclosures that are required by applicable law. This content supplements and should be considered part of our U.S. Privacy Policy for all individuals who benefit from these privacy laws.

 

Please first review the “ELIGIBILITY” section to confirm you’re eligible for a privacy option before submitting a request. If you’re eligible, please fill out our Privacy Request Form. You may also call the phone number available on the form.

 

Before completing your request, we may need to verify your identity. Depending on the type of request, we may ask you to provide additional documentation or information, which we’ll only use to confirm your identity.

 

We may be required to maintain a record of your request. Subject to applicable law, we may charge a reasonable fee or refuse to act on a request if the request is excessive, repetitive, or manifestly unfounded.

 

If you’d like to make a request on behalf of another individual, please click here for more information.

 

 

Please review the information below to confirm your eligibility for the privacy options we currently offer. If eligible, you can learn more about available options by reviewing the "Privacy Options" section below. When ready, you can submit a privacy request here .

 

 

1. Request information about how Caesars uses your information

2. Request a copy of your information

3. Delete your information

4. Limit use of your sensitive personal information

5. Correct your information

6. Prevent the sale of your information

7. Prevent the sharing of your information for cross contextual behavioral advertising

8. Prevent the automated processing of your information (profiling)

9. Opt out of marketing emails from Caesars Entertainment (customers only)

 

Options for customers who reside in Nevada:

 

1. Prevent the sale of your information

2. Opt out of marketing emails from Caesars Entertainment

 

Options for customers who reside in Colorado, Connecticut, and Virginia:

 

1. Request information about how Caesars uses your information

2. Request a copy of your information

3. Confirm if Caesars is using your information

4. Delete your information

5. Limit the use of your sensitive personal information

6. Correct your information

7. Prevent the sale of your information

8. Prevent the use of your information for targeted advertising

9. Prevent the automated processing of your information (profiling)

10. Appeal our decision regarding any of the rights above

11. Opt out of marketing emails from Caesars Entertainment

 

 

1. Request information about how Caesars uses your information

2. Request a copy of your information

3. Delete your information

4. Correct your information

5. Opt out of marketing emails from Caesars Entertainment (customers only)

 

Options for residents of the United Kingdom or any European Union country:

 

1. Request information about how Caesars uses your information

2. Request a copy of your information

3. Delete your information

4. Correct your information

5. Prevent the automated processing of your information (profiling)

6. Opt out of marketing emails from Caesars Entertainment (customers only)

 

Options for all Caesars Rewards members, regardless of residency:

 

1. Prevent the sale of your information

2. Deactivate your Caesars Rewards account

3. Opt out of marketing emails from Caesars Entertainment

 

Options for all customers with online gaming accounts, regardless of residency:

 

1. Deactivate your online gaming account

2. Opt out of marketing emails from Caesars Entertainment

 

 

 

Residents of some countries and U.S. states can request information regarding (i) the categories of information we have collected about them, (ii) the categories of sources from which the information was collected, (iii) the business or commercial purpose for collecting, selling, or sharing the information, and (iv) the categories of third parties with whom we have shared personal information.

 

 

Residents of some countries and U.S. states can obtain a portable copy of the information that you have provided to us or that we have collected about you. We will provide a copy of information collected from January 1, 2022, through the date of your request, unless doing so would be impossible or would involve disproportionate effort. Eligible individuals may request a different time period, provided that the start date is no earlier than January 1, 2022.

 

 

Residents of some U.S. states can confirm whether we are using/processing your information. “Processing” means any operation or set of operations performed on your information. Examples include collection, use, storage, disclosure, analysis, deletion, or modification of your information.

 

 

Residents of some countries and U.S. states can delete information we have in our records. There are limitations or restrictions on what we can delete, however. For example, we cannot delete information that we’re required by law to keep. Deleting your information is permanent and cannot be undone.

 

 

Residents of some U.S. states can limit our use of their sensitive personal information to the original purpose for which the information was collected and other authorized uses listed in state regulations. Sensitive personal information varies by state but can include a Social Security or driver’s license number, biometric data, precise geolocation data, racial or ethnic origin, and other information described in state privacy statutes.

 

 

Residents of certain countries and U.S. states have the legal right to correct inaccurate information in our records, subject to applicable legal exceptions. 

 

 

Residents of certain states can prevent the sale of their personal information. A “sale” under applicable state law may include sharing information with a third party in exchange for any valuable benefit—monetary or otherwise. We also offer this option to all Caesars Rewards members, regardless of residency. Please note that exercising this opt-out will not prevent a sale/transfer of your information to a third party in connection with a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets. 

 

 

Residents of certain states can prevent the use or sharing of their information for “cross contextual behavioral advertising” or “targeted advertising.” These are advertisements that are targeted to your predicted interests based on your activities across third party websites, applications, or other services. Even if you exercise this opt-out, you will still see advertisements on our websites and mobile apps, including advertisements that are displayed to you based on your activities within our own websites, mobile apps, and/or other services we provide.

 

 

Residents of certain countries and U.S. states can prevent the use of automated processing of their information to evaluate, analyze, or predict their economic situation, health, personal preferences, interests, reliability, behavior, location, or movements if that processing is used by us to make a decision resulting in the provision or denial of financial and lending services, housing, insurance, education enrollment, criminal justice, employment opportunities, health care services, or access to basic necessities. We do not believe that we currently use automated processing for any of these purposes. However, we are providing an opt out right to all eligible persons in case these legal requirements or our practices change in the future.

 

 

Customers who do not have a legal right to delete their information can instead deactivate their Caesars Rewards account or online gaming account. While we will not delete your information if you request deactivation, we will adjust account settings so that your information will not be shared with our business partners, and you will no longer receive any marketing communications from us. Deactivating your account is permanent and cannot be undone.

 

 

Residents of certain U.S. states have the right to appeal our decision regarding a request related to the rights above. Confirm your eligibility above. If eligible, you may appeal our decision by emailing us at privacyquestions@caesars.com.

 

 

Residents of certain U.S. states have the right not to receive discriminatory treatment for the exercise of your privacy rights. However, you may not be eligible for certain discounts and other benefits provided by our Caesars Rewards loyalty program if you exercise certain privacy rights. Please see our “Notice of Financial Incentive” below for more information.

 

 

 

Below are additional disclosures about the personal information we collected from California customers in the previous 12 months:

 

 

Categories of personal information collected: personal identifiers; legally protected characteristics; commercial information; biometric information; professional or employment information; information about your health.

 

Categories of sensitive personal information collected: Social Security, driver’s license, state identification card, or passport numbers; financial account, debit card, or credit card numbers; online account log-in credentials; precise geolocation; biometric information for the purpose of uniquely identifying a customer; and information collected and analyzed concerning a customer’s health.

 

Commercial or business purposes for collecting and/or disclosing personal information: operate the Caesars Rewards program; provide the services you request; improve our products and services; improve our properties, websites, and mobile apps; track your use of the services provided by us; create and update customer profiles; determine your eligibility for casino credit; internal market research and analytics; notify you about promotions and special offers; generate statistical studies; security and safety; protect our rights or property; respond to your inquiries; perform background checks; process financial transactions; provide a healthy and safe environment for our customers and employees.

 

 

Categories of personal information collected:  personal identifiers; internet or other similar network activity; geolocation data; inferences drawn from personal information

 

Categories of sensitive personal information collected:  precise geolocation

 

Commercial or business purposes for collecting and/or disclosing personal information:  operate the Caesars Rewards program; provide the services you request; improve our products and services; improve our properties, websites and mobile apps; track your use of our websites; create and update customer profiles; internal market research and analytics; protect our rights or property.

 

 

Categories of personal information collected:  personal identifiers; internet or other similar network activity; geolocation data; inferences drawn from personal information

 

Categories of sensitive personal information collected:  precise geolocation (with user consent)

 

Commercial or business purposes for collecting and/or disclosing personal information:  operate the Caesars Rewards program; provide the services you request; offer mobile gaming services; improve our products and services; improve our properties, websites and mobile apps; track your use of our mobile applications and properties; create and update customer profiles; security and safety; protect our rights or property; internal market research and analytics; provide a healthy and safe environment for our customers and employees.

 

 

Categories of personal information collected:  internet or other similar network activity; geolocation data

 

Categories of sensitive personal information:  none

 

Commercial or business purposes for collecting and/or disclosing personal information:  provide the services you request; improve our products and services; improve our properties, websites and mobile apps; track your use of our properties; create and update customer profiles; internal market research and analytics; security and safety; protect our rights or property; provide a healthy and safe environment for our customers and employees.

 

 

Categories of personal information collected:  internet or other similar network activity; geolocation data

 

Categories of sensitive personal information collected:  precise geolocation data (with user consent)

 

Commercial or business purposes for collecting and/or disclosing personal information:  improve our products and services; improve our properties, websites and mobile apps; track your use of our properties; create and update customer profiles; internal market research and analytics; security and safety; protect our rights or property; provide a healthy and safe environment for our customers and employees.

 

 

Categories of personal information collected:  personal identifiers; legally protected characteristics; commercial information; geolocation information; professional or employment information

 

Categories of sensitive personal information collected:  racial or ethnic origin

 

Commercial or business purposes for collecting and/or disclosing personal information:  improve our products and services; improve our properties, websites, and mobile apps; track your use of our properties; create and update customer profiles; internal market research and analytics; generate statistical studies; security and safety; protect our rights or property; respond to your inquiries; perform background checks; process financial transactions; provide a healthy and safe environment for our customers and employees.

 

 

Categories of personal information collected:  personal identifiers; commercial information; inferences drawn from personal information

 

Categories of sensitive personal information collected:  none

 

Commercial or business purposes for collecting and/or disclosing personal information:  operate the Caesars Rewards program; improve our products and services; improve our properties, websites and mobile apps; track your use of our properties, websites and mobile apps; create and update customer profiles; notify you about promotions and special offers that may be of interest to you; predict your preferences, interests and future gaming and spending activity.

 

Sales of personal information. In the previous 12 months, we have disclosed personal information to third parties in a manner that might be considered a “sale” under applicable California law, including the following categories of information: personal identifiers; commercial information; and inferences drawn from personal information. Each of these categories of personal information were disclosed to business partners to allow these business partners to target our customers to sign up or register for Caesars-branded services offered by these business partners (for example, the Caesars Rewards Visa® card, which is issued by a business partner).

 

Sharing of personal information. In the previous 12 months, we have disclosed personal information to third parties in a manner that might be considered “sharing” under applicable California law, including the following categories of information: personal identifiers, internet or other electronic network activity information, and inferences drawn from the above. We shared this personal information with advertising networks, data analytics providers, and social networks for targeted advertising and analytics purposes.

 

Use or disclosure of sensitive personal information. In the previous 12 months, we have used racial or ethnic origin and precise geolocation data for targeted marketing purposes.

 

Shine the Light (California Civil Code Section 1798.83). We provide our California customers with the ability to “opt out” of having their personal information shared with independent affiliates and non-affiliated third parties for their direct marketing purposes. You may opt-out of having your personal information shared with these affiliated and non-affiliated third parties for their direct marketing purposes by submitting a request to “prevent the sale of my personal information” here.

 

Notice of Financial Incentive. Based on your commercial activity and other factors, we may offer you various financial incentives such as discounts, comped services, and other special offers when you provide us with personal information (such as your name, email address, phone number, postal address, and date of birth) to sign-up for our loyalty program, Caesars Rewards. When you sign-up for our loyalty program, you opt-in to receive financial incentives. Under our Caesars Rewards program, you can receive financial incentives (benefits) based on certain purchases and other activities related to gaming, dining, hotel, entertainment, and more. You can join (opt-in to) the Caesars Rewards program and find program details, terms and conditions at www.caesars.com/myrewards. You may withdraw (opt-out) from receiving such financial incentives at any time by deactivating your loyalty program account. To deactivate your loyalty program account, please submit a request to delete your data. The financial incentives offered in connection with Caesars Rewards are reasonably related to the value of a member’s data including the commercial activities of such member. We calculate the value of a member’s data based on various factors, including the member’s commercial activities and the expenses related to the offer, provision, or imposition of the financial incentives (benefits) to such member.

 

 

Collection of personal information.  We collected the following categories of personal information from California business contacts in the last 12 months: (1) personal identifiers, (2) commercial information, (3) internet or other electronic network activity information, and (4) audio, electronic, visual, or similar information. We collected the following category of sensitive personal information from California business contacts in the last 12 months: (1) payment card information. We used this personal information to manage vendor relationships, process vendor payments (when required), and for data security purposes.

 

Sales and sharing of personal information.  We do not “sell” or “share” personal information of business contacts.

 

Sensitive personal information.  We do not use or disclose sensitive personal information collected from business contacts for any purpose other than the original purpose for collection or other uses authorized by law.

 

 

Please view our Employee and Contractor Privacy Notice for more information the collection, use, disclosure, sale, sharing, and retention of your personal information.

 

 

Collection of personal data.  In the previous 12 months, we collected from Virginia customers the same personal data identified above under “Collection” for California customers.

 

Processing of personal data for targeted advertising.  We process the following categories of personal data for targeted advertising: personal identifiers, internet or other electronic network activity information, and inferences drawn from the above. We may share each category with advertising networks, data analytics providers, and social networks.

 

As a regulated gaming company, we do not knowingly “sell” or “share” the personal information of known minors under 16 years of age.